At a Glance
- Tasks: Handle service calls, schedule engineers, and manage customer updates.
- Company: Join a dynamic team in a fast-paced service environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and efficiency.
- Why this job: Be the key link between customers and engineers, making a real difference.
- Qualifications: Experience in service roles, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
Call Handling
Answer and manage incoming service calls promptly and professionally.
Log service requests and ensure accurate documentation of customer issues.
Engineer Planning
Schedule and allocate engineers for service tasks based on skill sets and availability.
Optimise engineer routes and schedules to maximise efficiency and minimise downtime.
Ensure engineer absence is managed.
Job Scope Loading
Load job scopes into the system, ensuring all necessary details are captured.
Assign tasks to engineers and monitor progress to ensure timely completion.
Engineer Timekeeping
Monitor and manage engineer timekeeping to ensure accurate recording of work hours.
Address any discrepancies and ensure compliance with company policies.
Customer Liaison and Updates
Act as the primary point of contact for customers regarding service updates and inquiries.
Provide regular updates to customers on the status of their service requests.
Technical Support Coordination
Coordinate technical support for engineers and customers as needed.
Ensure timely resolution of technical issues and escalate complex problems to the appropriate teams.
Pricing Estimates/Quotes
Prepare and provide pricing estimates and quotes for service tasks.
Ensure accuracy and competitiveness of pricing.
After estimate acceptance, complete further works and process jobs to completion.
Monitor Service KPIs
Monitor key performance indicators (KPIs) such as first-time fix rates.
Implement strategies to improve service performance and achieve KPI targets.
Manage Standby Rosters
Organise and manage standby rosters for engineers to ensure 24/7 service coverage.
Ensure standby schedules are fair and compliant with labour regulations.
Qualifications
Proven experience in a service controller or similar role.
Strong organisational and time management skills.
Excellent communication and customer service abilities.
Proficiency in using service management software and tools.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong problem-solving skills and attention to detail.
Knowledge of technical support and service operations is a plus
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
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Temporary Service Controller in Durham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Temporary Service Controller in Durham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Service Controller in Durham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
