At a Glance
- Tasks: Enhance customer experience and streamline onboarding processes in a dynamic environment.
- Company: Join Loomis UK, a leader in the security sector with a strong national presence.
- Benefits: Enjoy 33 days holiday, life assurance, discounts, and career progression opportunities.
- Other info: Hybrid working model with comprehensive training and support.
- Why this job: Make a real impact on customer satisfaction while developing your career.
- Qualifications: Experience in process improvement and a passion for data analysis are essential.
The predicted salary is between 72000 - 88000 £ per year.
We are seeking a proactive, customer-focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success.
Pay: Up to £45,000
Hours: 40 hours per week
Location: Hybrid (workplace to be agreed)
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.
Who are we?
Loomis UK has a strong national presence and is part of the Loomis Group, a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.
The role
As a Commercial Process Manager, you will focus on enhancing our customer services, streamlining customer onboarding processes, and improving the overall customer journey. The successful candidate will collaborate with cross-functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience.
Key responsibilities include:
- Enhancing customer experience through gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery.
- Monitoring and measuring customer satisfaction metrics to drive continual improvement.
- Analysing customer onboarding and services processes and devising and implementing efficient processes to improve the customer journey.
Attention to detail will be key in preparing reports and presentations for management to communicate your findings and progress where process performance improvements have been identified and implemented.
About you
This position demands an individual with the drive, confidence and resilience to get things done, along with a collaborative mindset. Exceptional attention to detail, a passion for data analysis and a commitment to delivering and enhancing customer experience are also required.
Previous experience of making objective decisions and developing original ideas, and proven use of process mapping and project management tools combined with the ability to adapt to changing customer needs and business environments, are essential to excel in this role. Familiarity with Lean Six Sigma methodologies or other process improvement frameworks are desirable and will set you apart.
The values of our organisation - People, Service, Integrity - are fundamental to shaping our culture and the way we manage our business.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks.
- You must have verifiable 5-year employment/unemployment/educational history.
In return we offer the following:
- 33 days holiday per year (including bank holidays).
- Life Assurance.
- Employee Assistance Programme (EAP).
- A safe and supportive culture.
- MyRewards over 3000 discounts for everyday life.
- Pension scheme.
- Cycle to Work scheme.
- Progression opportunities.
You will receive the very best in procedural security training and support. If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history. We look forward to receiving your application.
Commercial Process Manager in Dunstable employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Commercial Process Manager in Dunstable
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Process Manager in Dunstable
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
