At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service.
- Company: Fast-growing retail company with a vibrant culture in Doncaster.
- Benefits: Generous bonuses, training programmes, 30 days holiday, and employee perks.
- Other info: Opportunity for career growth and development in a supportive setting.
- Why this job: Join a thriving team and make a real impact in a fun environment.
- Qualifications: Retail management experience and strong communication skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
About the Assistant Branch Manager role:
In this unique and exciting management role, we are looking for a goal orientated Assistant Branch Manager with a proven sales track record and experience of managing staff. The company is growing at a fast rate within the UK, with this role allowing the postholder the opportunity to help manage their existing site in Doncaster, reporting into the Store and Regional Manager.
The ideal candidate will have some retail management/team leading experience and be someone who likes variety, has excellent communication skills, and can provide exceptional customer service. The role requires someone who is organised, self-motivated, and can manage their own and others' time effectively. Storage experience is not necessary, but people management/team leading experience at some level, as well as sales experience, are essential.
The key aspects of the role are:
- Converting inbound sales enquiries for customers wanting to use self-storage
- Maintaining site standards
- People management and administration
Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they are away, as well as taking ownership of other crucial aspects of the store and staff.
Key Benefits for the Assistant Manager:
- Generous End of Year Bonus Scheme
- Training and development programme
- Contributory pension scheme
- 30 days holiday, including bank holidays
- Employee 'free perks' scheme
What you'll do:
- Convert sales and help customers make informed decisions
- Achieve sales targets by maximising sales opportunities
- Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind
- Supervise and train employees
- Organise rotas, give sales training, delegate tasks and help with employee performance management
- Motivate staff, giving praise when things go well and helping them improve in the areas they need to
- Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results
- Assume responsibility in the Store Manager's absence
- Develop and grow the store alongside the manager, achieving revenue and growth targets
- Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
- Demonstrate an active approach, getting involved fully to achieve joint goals faster and with an exciting urgency
- Maintenance and administration
- Take pride in the site and maintain excellent standards and record keeping
- Keep the site safe and healthy for staff and customers
- Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
- Promote the store in the local community by networking and liaising with local shops and businesses
Who we're looking for in the ideal Assistant Manager:
- Likes variety, has excellent communication skills, and can provide exceptional customer service
- Proven people management experience and self-motivation
- Strong organisational skills, with the ability to prioritise and delegate effectively
- A good level of numeracy and literacy
- Strong people skills, with the ability to build effective relationships with customers and staff
We would welcome applicants to call in to discuss the role following their online application.
Assistant Manager in Doncaster employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Doncaster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like All The Top Bananas, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like All The Top Bananas!
We think you need these skills to ace Assistant Manager in Doncaster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at All The Top Bananas, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at All The Top Bananas and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show All The Top Bananas that you’re ready to jump in and contribute right away!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
