At a Glance
- Tasks: Diagnose and resolve desktop issues while supporting users across various sites.
- Company: A growing organisation focused on IT service excellence.
- Benefits: Competitive day rate, hands-on experience, and career progression opportunities.
- Other info: Must have a valid UK driving licence for site travel.
- Why this job: Join a dynamic team and enhance your technical skills in a supportive environment.
- Qualifications: Experience in 2nd line support and familiarity with Microsoft environments required.
The predicted salary is between 36000 - 44000 £ per year.
Location: Doncaster/ 5 days on-site (occasional travel)
Duration: 3 months (chance of extension)
Day rate: £240 per day (Inside IR35)
Why Apply?
Our client, a growing organisation with a strong focus on IT service excellence, is looking for a Desktop Support Engineer to join their IT Service Desk function. This is a fantastic opportunity for a hands-on technical support professional to take ownership of desktop, device and end-user computing environments, working across a variety of sites with genuine scope to develop technically and progress your career.
Please note that my client is looking for someone who is able to drive and has access to a vehicle. You must be able to be on site in Doncaster 5 days per week.
Responsibilities
- Diagnose, troubleshoot and resolve desktop, hardware, software and mobility issues, escalating to resolver groups where required
- Build, maintain and deploy desktop applications, cloud services, compute devices and peripherals
- Fulfil service requests for new or replacement hardware and software within agreed SLAs
- Plan and execute desktop moves, office relocations, refresh programmes and decommissioning, including AV support
- Provide onsite hands and eyes support for network and server hardware under senior guidance
- Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management
- Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting
- Manage devices via MDM technologies including Intune and Entra ID
- Accurately log and categorise incidents, requests and asset records within ticketing and CMDB systems
- Author technical documentation including specifications and solution designs
Requirements
- Proven experience in a 2nd line desktop support role
- Experience supporting users in a Microsoft environment, with experience of M365
- Solid experience building, upgrading and repairing desktop hardware and software
- Experience of Active Directory, Intune, Entra ID and mobile device management
- Familiarity with common ticketing, CMDB and knowledge management tools
- Working knowledge of basic networking and troubleshooting methods
- Applied understanding of security best practice within a desktop support environment
- Full, valid UK driving licence (essential, due to travel between sites)
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
2nd Line Desktop Support Engineer in Doncaster employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Desktop Support Engineer in Doncaster
✨Get Involved in Tech Meetups
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
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We think you need these skills to ace 2nd Line Desktop Support Engineer in Doncaster
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at All The Top Bananas, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at All The Top Bananas can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at All The Top Bananas will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at All The Top Bananas. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at All The Top Bananas.
