At a Glance
- Tasks: Support housing contract management and ensure service delivery meets high standards.
- Company: Join a supportive team dedicated to improving defence accommodation services.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Make a real impact in a meaningful role while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 15.98 - 15.98 £ per hour.
Location: RAF Wyton, Druce Ave, Huntingdon, PE28 2EF - Hybrid (60% office attendance)
Pay rate: £15.98 per hour
Working pattern: Mon-Fri, 8:30-4:30 (Full time office attendance for the first 2 weeks for training, Hybrid available after)
Assignment Length: until 31/03/27 (with possibility of extension)
Clearance: Basic DBS (Costs covered by the hiring process)
If you enjoy turning detail into action-coordinating stakeholders, improving processes, and ensuring services meet the standards expected-this is a great opportunity to support defence accommodation delivery with real impact.
What you'll be doing:
- Support the Housing Contract Manager to deliver key operational elements of the FDIS NAMS contract for Service Family Accommodation (SFA) across the UK
- Help ensure contractual compliance and delivery of performance standards, in line with FDIS contract and Tri-Service Housing Regulations (TSARs)
- Support assurance activities by recording, reporting and escalating risks, issues and opportunities
- Analyse and report on trends using collated information to identify improvements in service delivery
- Attend audits alongside industry partners to support adherence to governance, policy and best practice
- Assist with performance management activities, including reviewing outputs from meetings and supporting continuous improvement initiatives
- Help manage Defence Accommodation Stores (DAS) activities (including furniture provision via industry partners) and maintain key records (spend/stock/disposal/refurbishment logs)
- Provide essential administration support including managing a multiuser mailbox and supporting complaint-related processes
- Support emergent tasks and be prepared to cover for the Housing Contract Manager when required
What you'll bring:
- Experience working in a customer service environment
- Confident communication skills, with strong negotiation and influencing ability-able to lead through others
- A willingness to travel 1-2 times per month with a UK driving licence
- Ability to analyse and resolve issues independently
- Strong organisation and time management in a fast-paced environment
- Proficiency in Microsoft Office (Word, PowerPoint, Excel)
- Professional, values-led approach: integrity, honesty, and professionalism, with resilience and adaptability
- Curiosity and willingness to learn-recent graduates with the ability to ramp up quickly are welcome
If you're ready to develop your contract and assurance capability in a meaningful, delivery-focused role, apply now to join the team.
Deputy Housing Contract Manager employer: All The Top Bananas
At Brook Street, we pride ourselves on being an excellent employer, offering a supportive work culture that values integrity and professionalism. Located at RAF Wyton, our hybrid working model allows for flexibility while ensuring you receive comprehensive training and development opportunities. Join us to make a meaningful impact in the delivery of defence accommodation services, all while enjoying a commitment to employee growth and a focus on diversity and inclusion.
