At a Glance
- Tasks: Support the Centre Manager in running a vibrant workspace and delivering exceptional service.
- Company: Join Oxford Innovation Space, a leader in creating inspiring workspaces for ambitious businesses.
- Benefits: Up to £31,000 salary, 25 days holiday, flexible benefits, and wellbeing resources.
- Other info: Be part of a supportive team that values your ideas and fosters innovation.
- Why this job: Make a real difference in the lives of entrepreneurs while growing your career.
- Qualifications: Experience in service delivery, strong communication skills, and a proactive attitude.
The predicted salary is between 31000 - 31000 £ per year.
At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. Crawley Innovation Centre supports a vibrant community of entrepreneurs and growing businesses in an iconic environment which the occupants are proud to call home and where others aspire to be.
The centre provides flexible, high-quality workspace alongside opportunities for co-working, networking, and collaboration, fostering the kind of 'creative collisions' that drive innovation. It is complemented by a strong food and drink offering, including an on-site café, helping to create a vibrant hub that attracts both occupants and the wider park community.
What You'll Be Doing
As Assistant Centre Manager, you'll play a key role in the day-to-day running of the centre, supporting the Centre Manager and acting as deputy when needed. You'll:
- Ensure the centre operates safely and efficiently, managing facilities, contractors, and compliance.
- Deliver outstanding customer service and help build a vibrant community of entrepreneurs.
- Support financial processes, including invoicing and cost control, and contribute to commercial success.
- Assist with marketing initiatives, events, and promoting available space to maximise occupancy.
- Maintain high standards across building presentation, health and safety, and operational procedures.
What You'll Bring
We're looking for someone who's proactive, organised, and customer-focused. You'll bring:
- Experience in operational delivery within a service-led or workspace environment.
- Strong communication skills and confidence in engaging with customers and stakeholders.
- Ability to manage compliance, facilities, and financial processes effectively.
- A collaborative approach and flexibility to adapt in a fast-paced environment.
Why You'll Love Working Here
We offer more than just a job - we offer a place where you can grow, contribute, and be part of something meaningful. Here's what you can expect:
- Salary: Up to £31,000 per annum, depending on experience, plus flexible benefits package.
- Time off: 25 days' holiday + bank holidays.
- Flexible benefits: Options to swap salary for extra benefits, including additional holiday.
- Wellbeing: Wellbeing days, Employee Assistance Programme, and health resources.
- Perks: Discounts on high street brands, EV leasing, cycle to work scheme, and more.
- Development: Full induction, buddy system, and ongoing learning opportunities.
- Culture: A supportive, inclusive team that values your voice and ideas.
- Purpose: A chance to make a real difference in the lives of entrepreneurs and growing businesses.
If this sounds like your kind of role, we'd love to hear from you. Click 'Apply' to join us as our new Assistant Centre Manager.
We're Committed to Inclusion. We're building a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences, and identities. If you're excited about this role but don't meet every requirement, we still encourage you to apply - you might be just the person we're looking for.
Assistant Centre Manager in Deal employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Centre Manager in Deal
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Assistant Centre Manager in Deal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
