Desktop Supervisor in Dartford

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

What will you be doing?

• You’ll work collaboratively with framework contractors, direct operational teams and the service delivery team to ensure delivery in compliance with clients’ challenging SLAs.
• Delivering customer excellence and working compliantly to ensure we deliver compliant regulatory performance.
• You’ll be responsible for all performance reporting for Engineers KPIs, which ensure we are achieving against client KPI targets.
• Manage and deliver all Metering project work, as required, for example Riser Cupboards, Analysis data to create and produce work batches for plumbers to attend.
• You’ll need to manage all resource activities, annual leave, sickness trackers and escalate where gaps arise.
• Ensure all mandatory training is allocated to minimise operational disruption.
• Ensure training is attended prior to expiration to ensure 100% training compliance across the plumbing teams.
• Complete plant compliance checks and ensure PUWER audits are completed, and actions are escalated.
• Collate stock sheets and escalate to relevant party for sign off and approval along with handling the completion of desk top audits, review and sign off FYLD audits and issue relevant PTW escalating any issues as they occur.
• Monitor Samsara, Asset Go & People Safe systems to escalate any issues and ensure the plumbing team are working safely and compliantly.
• Process any van PCNs as they are received and set up all required accounts and activations and ensure these are deactivated as per the leavers procedures SIRT, FSL, TEAMS, Phones etc.

You’ll work a 45 hour week, Monday-Friday 07:30 to 17:00. Overtime will be at agreed rate.

What you’ll bring

• Ability to negotiate and manage stakeholders.
• Proven IT skills particularly - MS Office - Excel, Word, PowerPoint, Thames Water Metering Systems, TEAMS, FYLD.
• Effective communicator, both verbally and written.
• Strong analytical capability with the ability to collaborate and build relationships with operatives.
• Strong organisational skills and the ability to prioritise tasks in a fast-paced environment.
• Flexible Team worker, with the ability to work volumes under pressure.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend get rewarded for introducing people to us!

In addition, this role offers:

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care single cover
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• 25 days annual leave plus bank holidays
• Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.