At a Glance
- Tasks: Coordinate supply chain operations, manage customer queries, and ensure smooth logistics processes.
- Company: Dynamic company in Darlington offering hybrid working opportunities.
- Benefits: Competitive pay rate of £165 per day and valuable experience in supply chain management.
- Other info: 12-month contract with opportunities for personal and professional growth.
- Why this job: Join a multifunctional team and make a real impact on customer service and logistics.
- Qualifications: Strong communication skills and ability to handle confidential data.
The predicted salary is between 33000 - 44000 £ per year.
Supply Chain Operations Coordinator Supply Chain Operations Coordinator The location of the role is Darlington (hybrid working) .
The duration of the contract is 12 months .
The pay rate on offer is £165 per day (via Umbrella agency) .
Role Summary The Supply Chain Support team are a multifunctional team that manage more than 100 different processes related to inventory and logistics, both forward and reverse.
This team offers valuable knowledge and assistance in supply chain management and reverse processes to support our customer-facing teams such as Customer Service, Retail, Corporate/SME, Insurance and Indirect teams.
They also work closely with other key areas of the business, including Product and Partnership Management, Procurement and the wider business Supply Chain.
We offer a service to help manage customer queries related to Supply Chain activities, such as processing orders and returns, managing stock and courier claims.
We focus on providing great service, recovering assets and managing financial risks.
Key accountabilities of the role Maintain quality standards and KPIs in all work completed, including indirect return requests, customer returns, warehouse actions, and customer emails within SLA Provide excellent customer service with issue resolution through experience, common sense and best use of process and guided by policy and procedures Promptly handle enquiries via email, tasks, or calls, including return stock processing, delivery queries, equipment charges, order errors, delivery claims lost/stolen/missing, potential fraud, and stock/order processing Communicate effectively with external partners and internal advisors while adhering to processes and guidelines.
Manage exchange stock for returns and failed deliveries, adjusting customer accounts as needed.
Monitor supply chain systems and processes, reporting issues promptly and providing feedback on process improvements, ensuring good customer experience and cost efficiency.
Proactively work with internal/external parties to manage outbound deliveries, adhering to customer requests and agreed SLAs Protect customer confidentiality completing all verification checks Have a good operational knowledge of appropriate systems, policies and processes To demonstrate the behaviours of personal, simple and brilliant by reporting potential areas of process and customer experience improvement Key skills and experience Ability to empathise with customers and ensure high-standard resolutions.
Ability to balance KPI's to effectively resolve queries without escalation.
Collaborate effectively with peers, internal and external stakeholders to achieve goals.
Effective communication skills with proven ability to clearly articulate and listen actively.
Experience handling personal and confidential data whilst ensuring a high level of accuracy.
Knowledge of Supply chain & customer processes.
Demonstrated resilience and adaptability, open to change to challenging workload volumes at busy times and experience in self-managing workload and priorities.
If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website.
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Supply Chain Operations Coordinator in Darlington employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Operations Coordinator in Darlington
✨Tap into Temp Agency Networks
If you're eyeing a temporary role in supply chain operations, temp agencies can be your best pals. They often have exclusive contracts with companies like All The Top Bananas that might not be posted publicly. Get registered with a few reputable agencies and stay in touch—they might just have the perfect gig for you!
✨Make Your Skills Shine
In the world of supply chain operations, showcasing your relevant skills can set you apart in a heartbeat. Try to highlight your experience with logistics software or inventory management techniques when chatting with potential employers. Offer specific examples of how you’ve streamlined operations in the past; it’s all about making that connection!
✨Join Supply Chain Meetups
Getting out there in the community isn’t just for full-time roles! Attend local supply chain meetups and networking events, as they can lead to temporary job opportunities. Plus, you never know—someone in the room could know about an immediate opening at All The Top Bananas or have tips on where to look.
✨Be Agile and Available
For temporary positions, having flexibility can make you much more desirable to employers. Keep your schedule open and be ready to jump into assignments at short notice. If you can show that you’re adaptable, companies like All The Top Bananas will notice and might keep you in mind for future temporary opportunities!
We think you need these skills to ace Supply Chain Operations Coordinator in Darlington
Some tips for your application 🫡
Highlight Your Supply Chain Knowledge:Make sure you showcase any relevant coursework or experience in supply chain management in your CV. If you've worked with inventory management systems, logistics planning, or demand forecasting, include specific examples to demonstrate your skills—this is key in supply chain operations!
Certifications Can Make a Difference:If you've got any certifications related to supply chain operations, like APICS or Six Sigma, splash them in your CV! They can really help you stand out. Temporary roles often look for candidates who can hit the ground running, so proving you’ve got that extra knowledge is a big plus.
Emphasise Flexibility in Your Application:Since this is a temporary role, it's super important to highlight your flexibility and readiness to adapt to new environments. In your cover letter, mention your ability to learn quickly and your willingness to take on diverse tasks—this shows that you're the right fit for a dynamic supply chain environment.
Make Your CV Concise and Relevant:Keep your CV tight and relevant, focusing on the most important past experiences that relate directly to supply chain operations. Avoid filler and concentrate on the skills and experiences that will impress All The Top Bananas and relate to the temporary nature of the role. Let's get you that interview!
How to prepare for a job interview at All The Top Bananas
✨Know Your Supply Chain Tools
Brush up on the specific tools and software commonly used in supply chain operations, like SAP or Oracle. Make sure to highlight your familiarity with these during the interview at All The Top Bananas, as it shows you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
In a temporary role, they’ll want to see how quickly you can adapt and solve problems. Prepare for scenario-based questions that may ask how you’d handle disruptions like delays or inventory shortages. Think of real examples from your past experiences to share!
✨Flexibility is Key
As this is a temporary position, emphasise your willingness to be flexible. Talk about how you’ve quickly adapted to changes in previous roles or how you’re able to step in and learn new processes swiftly, especially those unique to All The Top Bananas.
✨Prepare for Team Dynamics
Temporary roles often require quick integration into teams. Be ready to discuss your communication style and how you work collaboratively. You might face questions about working with cross-functional teams, so think about how you can highlight your teamwork skills.
