Cwmbran, South Wales
£30,000 - £36,000 DOE
Monday-Friday | 8:00am-5:00pm
Our client is one of the UK's leading providers of construction equipment sales, service and support. As authorised dealers for SANY Construction Equipment and Thwaites Dumpers, we are committed to delivering outstanding aftersales support that maximises customer uptime and machine performance.
Due to continued growth, we are looking to recruit an organised and proactive Aftersales Co-ordinator to join our team in Cwmbran.
This is a key customer-facing role responsible for coordinating service activities, supporting engineers, managing customer enquiries and helping ensure machines remain operational, compliant and productive.
The Role
Working closely with customers, engineers, parts personnel and management, you will be responsible for:
Coordinating planned maintenance, servicing and repair activities
Scheduling field service engineers and workshop resources
Managing customer service enquiries and maintenance requests
Supporting machine breakdown and emergency response activities
Monitoring work in progress and ensuring service commitments are achieved
Assisting with warranty administration and manufacturer claims
Coordinating parts availability with service requirements
Maintaining accurate records within business systems
Supporting service invoicing and job closure processes
Ensuring customers receive regular updates on machine status and repair progress
Supporting continuous improvement initiatives across the aftersales department
About You
You may currently be working as a:
Aftersales Co-ordinator
Service Co-ordinator
Service Administrator
Maintenance Planner
Warranty Administrator
Fleet Co-ordinator
Plant Service Controller
Customer Support Co-ordinator
To be successful in this role, you will have:
Excellent organisational and planning skills
Strong communication and customer service abilities
Experience coordinating service, maintenance or engineering activities
Good IT skills, including Microsoft Excel and service management systems
Ability to prioritise workloads in a fast-paced environment
Strong attention to detail
A proactive and solutions-focused approach
Experience within construction equipment, plant machinery, agricultural equipment, commercial vehicles or engineering sectors would be highly advantageous.
What We Offer
£30,000 - £36,000 DOE
Monday-Friday working pattern
Company pension scheme
Ongoing training and development
Opportunity to work with industry-leading SANY and Thwaites equipment
Supportive and collaborative team environment
Long-term career progression opportunities
Stable employment with a growing and respected business
TPBN1_UKTJ
Aftersales Co-ordinator in Cwmbran employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
