Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive sales and support care home occupancy through community engagement and marketing.
- Company: Care UK is an award-winning private care company with over 150 homes across the UK.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and a supportive work environment.
- Why this job: Make a meaningful impact on residents' lives while working in a dynamic and inclusive team.
- Qualifications: Self-motivated, organised, and enthusiastic with a customer service mindset.
- Other info: Join us at Edgbaston Manor, a luxurious care home overlooking Calthorpe Park.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting new role based at Edgbaston Manor care home in Edgbaston, Birmingham. As an experienced sales and business development professional who thrives on meeting revenue targets, you will relish the opportunity to help shape the future of care. Care UK is an award-winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents, and our values of Caring, Passionate, and Teamwork are at the heart of all we do.
The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Relations Manager will work flexibly to meet business needs, which will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.
Key Responsibilities:- Achieve set targets for resident occupancy, associated self-pay mix, and average weekly fee.
- Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
- Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
- Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
- Identify potential business and marketing opportunities within the local catchment area.
- Work closely with the Home Manager and Head of Departments.
- Ensure all daily, weekly, and monthly required reports are completed accurately and on time.
- Self-motivated, flexible, and enthusiastic.
- Works collaboratively with others, always sharing ideas and information.
- Highly organised, with the ability to keep track and progress multiple priorities at any one time.
- A customer service mindset.
Why Join Care UK? Be part of a dynamic and growing organisation dedicated to providing outstanding care. Collaborate with a diverse and talented team in a supportive and inclusive environment. Enjoy a competitive salary and comprehensive benefits package. Make a meaningful impact on the lives of residents and contribute to the success of our care homes. We are committed to recruiting diverse, talented people who share our passion for helping others. We see the potential in everyone; let us fulfil yours.
If you’re ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!
Edgbaston Manor (part of the Care UK family) overlooks Calthorpe Park and sits within a quiet suburb of Birmingham. Our luxurious home, equipped with a salon and a roof terrace, is the ideal setting for providing personalised care of the highest standard. We provide nursing, dementia, and residential care. Edgbaston Manor would love to welcome you to the team to show you what a career at Care UK has to offer!
Contact Detail:
All The Top Bananas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Manager
✨Tip Number 1
Familiarise yourself with Care UK's values of Caring, Passionate, and Teamwork. During your interactions, whether in networking or interviews, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Research the local market and competitor landscape in Birmingham. Understanding the specific needs and preferences of potential clients in the area will help you articulate how you can drive sales effectively.
✨Tip Number 3
Network within the community by attending local events or joining relevant groups. Building relationships with local businesses and organisations can provide valuable insights and opportunities for promoting the care home.
✨Tip Number 4
Prepare to discuss your previous sales achievements and how you've met targets in similar roles. Be ready to share specific examples that highlight your ability to drive occupancy and enhance customer experience.
We think you need these skills to ace Customer Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and business development, particularly in the care sector. Emphasise your achievements in meeting revenue targets and any specific examples of how you've driven sales in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional care and your understanding of the values of Care UK. Mention how your skills align with the responsibilities of the Customer Sales Manager role and express your enthusiasm for contributing to the team.
Showcase Your Customer Service Mindset: In your application, highlight experiences where you demonstrated a strong customer service mindset. Provide examples of how you've successfully managed client relationships and resolved issues to enhance customer satisfaction.
Research the Company: Familiarise yourself with Care UK's mission, values, and the services they provide. Understanding their commitment to exceptional care will help you articulate why you're a great fit for the role and how you can contribute to their success.
How to prepare for a job interview at All The Top Bananas
✨Understand the Company Values
Before your interview, make sure you understand Care UK's core values: Caring, Passionate, and Teamwork. Be prepared to discuss how your personal values align with these and provide examples from your past experiences that demonstrate your commitment to these principles.
✨Showcase Your Sales Achievements
As a Customer Sales Manager, you'll need to meet revenue targets. Be ready to share specific examples of how you've successfully driven sales in previous roles. Quantify your achievements where possible, such as percentage increases in occupancy or revenue growth.
✨Demonstrate Community Engagement Skills
Since the role involves promoting the care home through community relationships, think of ways you've engaged with local communities in the past. Prepare to discuss any events or sponsorships you've been involved in and how they contributed to business success.
✨Prepare for Questions on Competitor Analysis
Understanding the competitive landscape is crucial for this role. Research local competitors and be ready to discuss their strengths and weaknesses. Think about how you can help Care UK maintain its competitive advantage and identify opportunities in the market.