Customer Complaints Administrator

Customer Complaints Administrator | Up to £27,000 | Chichester | Interim Opportunity
Join us here at Natures Way Foods as Customer Complaints Administrator. This is a great opportunity for someone who enjoys working in a fast-paced environment, has a strong eye for detail, and takes pride in delivering excellent customer service.
You'll play an important role in supporting the complaints process from start to finish, ensuring claims are logged accurately, investigations are coordinated effectively, and customers receive clear and timely communication.
Working closely with colleagues across the business, as well as suppliers and customers, you'll help maintain high standards, support continuous improvement, and contribute to the smooth day-to-day running of the team.
This role is initially offered as a 6 month fixed-term-contract.
What you get from us
Base salary up to £27,800
Employer matched pension up to 5%
Health cash plan
Flexible benefits including; Corporate gym discounts, shopping discounts, enhanced maternity & paternity policy and many more
Access to online GP & life assurance
Key responsibilities
Support the Complaints team by accurately logging and processing claims in a timely manner, ensuring all records are maintained to a high standard
Acknowledge, update and maintain claim information across supplier portals, ensuring data is accurate, complete and up to date
Raise purchase orders and review invoices for processing, validating details and resolving any discrepancies where required
Work closely with operational sites to coordinate, prepare and support investigations, gathering relevant information and documentation
Liaise with customers to obtain additional information, providing a professional and responsive service throughout the claims process
Analyse customer feedback and investigation findings to help prepare clear, accurate and customer-focused responses
Run, maintain and distribute reports, providing insight and administrative support to wider business operations and continuous improvement activities
Build effective relationships with internal and external stakeholders to ensure the efficient resolution of complaints and claims
Support compliance with company policies, procedures and service level agreements, maintaining confidentiality and attention to detail at all times
Provide flexible administrative and operational support across the team, particularly during periods of high workload, helping to ensure service standards are consistently met
About you
Previous experience in a similar role is desirable
Ability to manage multiple tasks in a fast-paced environment
Strong working knowledge of Microsoft Office (particularly Excel)
Detail orientated with great organisational and time management skills
Strong communication skills to communicate with both internal and external stakeholders
Time spent working within an FMCG or food manufacturing environment would be advantageous
Positive, proactive, and flexible attitude with a passion for maintaining high standards
Natures Way Foods is the leading manufacturer of prepared salads, coleslaw and food-to-go for supermarkets and retailers, and as such we work closely with farmers across Europe. But theres lots more to us than the products we make.
Our culture is inclusive, and our people are diverse spanning 39 different languages. We operate four manufacturing facilities capable of producing over 400m units per year. It is an exciting time to join Natures Way Foods as we are growing rapidly and there are genuine opportunities to progress within the organisation.
Interested?
Click apply, submitting an up-to-date CV. We look forward to hearing from you.
At Nature's Way Food, we believe that diversity and inclusion are key to driving innovation and achieving excellence. We are committed to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. We are dedicated to building a diverse team that reflects the communities we serve and the world we live in.
Join us in our mission to create a more inclusive and fairer world. Together, we can become best at fresh.

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