At a Glance
- Tasks: Design and deliver engaging learning frameworks for customer service teams.
- Company: Join Southern Housing, a leading housing provider in the UK.
- Benefits: Make a real impact while enjoying career growth and development opportunities.
- Other info: Fast-paced environment with regular travel between offices.
- Why this job: Be part of a dynamic team that values innovation and customer care.
- Qualifications: Strong communication skills and experience in training delivery required.
The predicted salary is between 29096 - 35562 £ per year.
Croydon - Mosaic East
We are seeking a talented candidate to permanently join us as a Performance Optimisation Coach in our Customer Access & Transactions directorate. This is an exciting opportunity for someone who is keen on working as a part of a team to design, develop and deliver a learning framework for the Customer Transactions directorate, with experience in delivery both face to face and virtually. Our ideal candidate is someone who is self-motivated and can make a difference.
As a Performance Optimisation Coach, you will be delivering inductions to new starters and other learning interventions, soft skills, values & behaviours. You will work collaboratively with all departments across Customer Access & Transactions directorate to meet the service offer. This is an environment that is fast paced and being solution focused is essential to be successful in this role. This role will be based at one of our main offices. There will be regular travel between our other offices, Hastings, Maidstone and Croydon.
What You’ll Need:
- A strong customer-centred approach and a commitment to supporting our contact centres
- Excellent written and verbal communication skills
- A strong working knowledge of Microsoft Office applications
- Excellent coaching and facilitation skills, with the confidence to deliver learning face-to-face and virtually
- Experience of facilitating and delivering training
- A strong understanding of learning styles and how to apply them effectively
- The ability to prioritise workloads while maintaining a high level of attention to detail
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. You will have to deliver a 10min presentation.
Please note, we reserve the right to close this vacancy at any time if we receive a high volume of applications.
Closing Date: 6th September 2026 at 23:59
Shortlisting Date: W/C 7th September 2026
Interview Date: W/C 21st September 2026
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
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