At a Glance
- Tasks: Support court operations and assist users with a variety of administrative duties.
- Company: Join Brook Street, a leader in public sector recruitment.
- Benefits: Earn £13.25 per hour with full training and ongoing support.
- Other info: Enjoy a dynamic work environment with potential for assignment extension.
- Why this job: Make a difference in the justice system while gaining valuable experience.
- Qualifications: Strong communication skills and a professional attitude are essential.
The predicted salary is between 13.25 - 13.25 £ per hour.
Location: The Law Courts, Civic Centre, Crewe, Cheshire, CW1 2DP
Pay Rate: £13.25 per hour (AWR from Day One)
Hours: Monday to Friday, 9:00am to 5:00pm
Working Pattern: Fully office-based
Clearance Required: Enhanced DBS - To be provided by Brookstreet
About the Role
We are currently recruiting for an Operational Support Officer to join The Law Courts in Crewe. This is a varied and rewarding role combining administrative responsibilities with court usher duties, supporting the day-to-day operation of the court and ensuring court users receive a professional and efficient service. The successful candidate will work closely with the judiciary, court staff, legal professionals and members of the public, helping to support hearings and maintain the smooth running of court proceedings.
Key Responsibilities
- Welcome and assist court users, including judges, jurors, solicitors, barristers, police officers, witnesses and members of the public.
- Call parties into court hearings and ensure proceedings run smoothly and efficiently.
- Provide information relating to court hearings and proceedings.
- Escort court users around the court building when required.
- Administer oaths and affirmations.
- Keep court users informed of hearing times, courtroom changes and delays.
- Prepare courtrooms, hearing rooms and meeting rooms for daily use.
- Support hearings conducted both in person and via video link.
- Assist with the organisation and administration of hearings, tribunals and trials.
- Collect and distribute court files, papers and bundles to the judiciary and court staff.
- Produce court documents and standard correspondence.
- Create and update records on internal systems.
- Complete data entry, filing, printing and general administrative duties.
- Process incoming and outgoing post.
- Support clerking activities within Civil and Family Courts, tribunals and hearings.
- Respond to general enquiries from court users and provide excellent customer service.
- Support colleagues and contribute to the effective running of the court.
Essential Skills and Experience
- Strong communication and interpersonal skills.
- Excellent customer service skills and the ability to deal professionally with a diverse range of people.
- Good organisational skills and the ability to manage competing priorities.
- High levels of accuracy and attention to detail.
- Strong administrative skills and experience of handling documentation.
- Confidence using IT systems and Microsoft Office applications.
- The ability to work independently and as part of a team.
- A professional, adaptable and resilient approach to work.
What We Offer
- A rewarding opportunity to support the delivery of justice within a busy court environment.
- Full training and ongoing support.
- A varied role combining customer service, administration and operational support.
- Potential for assignment extension.
Additional Information
- Interviews will be conducted via Microsoft Teams.
- Ongoing training will be provided throughout the assignment.
- Reasonable pre-booked annual leave may be accommodated.
- No travel is required for training.
- No workplace restrictions have been identified.
- Due to the nature of the role, candidates must successfully complete an Enhanced DBS check.
Operational Support Officer AO in Crewe employer: All The Top Bananas
Brook Street offers a fulfilling opportunity as an Operational Support Officer at The Law Courts in Crewe, where you will play a vital role in supporting the delivery of justice. With a strong commitment to employee development, we provide comprehensive training and ongoing support in a collaborative work environment that values professionalism and adaptability. Enjoy a rewarding career with the potential for assignment extension, all while contributing to the efficient operation of court proceedings in a dynamic setting.
