At a Glance
- Tasks: Be the friendly voice for customers, solving their queries with a smile.
- Company: Join AO, the UK's most trusted electrical retailer with a caring culture.
- Benefits: Enjoy 33 days holiday, gym perks, and a solid pension plan.
- Other info: Collaborative office environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while building connections.
- Qualifications: Strong communication skills and a passion for great customer service.
The predicted salary is between 24940 - 24940 £ per year.
About The Role Making customers happy is at the heart of everything we do.
As a Customer Service Specialist at AO you will be the main point of contact for all customer issues and enquiries.
We treat every customer like our gran, and we'll trust you to do the right thing.
With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Salary: £24,940.50 per annum
Shift pattern: 5 days out of 7
Hours: 37.5 per week (between 8am and 8pm)
Job type: Full time and permanent contract
Location: Weston Road Crewe, Cheshire, CW1 6GH
Here's What You Can Expect To Be Doing You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile.
As a great listener, you'll quickly build connections, and take a personal approach to all calls.
Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
A Few Things About You We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI's while remaining customer focused.
Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.
Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
We know we work better when were together, so all our AOer's come into the office across all 7 days.
We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us We're big on appliances and electricals, REALLY big.
Washing machines, fridge freezers and TVs?
They're our bread and butter.
Mobiles, Airwraps and Ring doorbells?
Yep, those too.
If it plugs in, powers up or makes life easier, AO probably has it.
But we're more than that...
For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer.
Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too.
We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly.
Everyone here knows how their role makes a difference.
Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.
Our Benefits We have designed out benefits to cover everything from big moments to little help.
As well as the essentials, like pensions and holidays, we've got out little own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO benefits page;
33 days holiday
Chance to win free tickets ever month at the AO arena
Subsidized gym membership
At least 5% pension contribution
Simply Health cover with standard package but options to upgrade
TPBN1_UKTJ
Customer Resolution Specialist in Crewe employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Specialist in Crewe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolution Specialist in Crewe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
