At a Glance
- Tasks: Lead a new coffee shop, inspire your team, and deliver exceptional customer experiences.
- Company: Bewiched Coffee, part of the Heart of England Co-operative Society.
- Benefits: Supportive culture, ongoing training, and career progression opportunities.
- Other info: Join a values-led team focused on development and teamwork.
- Why this job: Make a real impact in your community while leading a brand new coffee shop.
- Qualifications: Experience in customer service and proven leadership skills.
The predicted salary is between 27000 - 33000 £ per year.
Bewiched Coffee is opening a brand new shop in Coventry this November and is looking for an exceptional Coffee Shop Manager to lead the store as part of the Heart of England Co-operative Society. This is a fantastic opportunity to shape a new team, embed our culture, and establish Bewiched as the go-to coffee destination within the local community.
What You'll Be Doing
- Leading & Developing the Team: You will be a visible role model, motivating and engaging baristas and supervisors to create a positive, inclusive and high-performing environment. You'll recruit, train, coach and develop your team, celebrating success and managing performance effectively.
- Delivering Outstanding Customer Service: You'll ensure consistently exceptional customer experiences by delivering brand-standard, handcrafted coffee and food, living the Bewiched 'Big 5' and bringing our core values to life every day.
- Managing Store Operations & Standards: From opening and closing the store to maintaining outstanding hygiene, food safety and health & safety standards, you'll take full ownership of operational excellence, ensuring all checks, audits and procedures are completed to the highest standard.
- Driving Sales & Commercial Performance: You'll actively drive sales through great service, upselling and team engagement, while managing stock, cash handling, ordering and wastage to deliver strong commercial results.
What We're Looking For
- Previous experience in customer service, ideally within coffee, hospitality or food retail.
- Proven leadership capability with the ability to inspire, coach and develop a team.
- A positive, proactive and professional approach, with excellent communication skills.
- Strong organisation, attention to detail and problem-solving ability.
- Calm under pressure and confident working in a fast-paced environment.
- Flexibility to work early mornings, evenings and weekends.
Why Join Us?
- The opportunity to lead a brand new coffee shop from launch.
- A supportive, values-led culture focused on development and teamwork.
- The chance to make a real impact in your local community.
- Ongoing training, development and career progression opportunities.
- Be part of the Heart of England Co-operative Society - a business that genuinely puts people and communities first.
If you're a passionate leader with a genuine love for coffee and customer service, and you're excited by the challenge of building something special from the ground up, we would love to hear from you. Apply now and be part of the Bewiched journey with the Heart of England Co-operative Society.
Coffee Shop Manager in Coventry employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Manager in Coventry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Coffee Shop Manager in Coventry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
