Apprenticeship Contract Manager in Coventry

Coventry University Group is a global education group with a mission of Creating Better Futures. We are driven by our passionate belief in the transformational power of education and research to enable and empower our students, colleagues, and partners and to improve the world around them. Our people are key to our success and each role contributes to the Group's ongoing progress in communities around the world.

CU Apprenticeships (Better Futures) Ltd, as part of the Coventry University Group, is a provider of Higher and Degree Apprenticeships. We offer high quality education in line with approved apprenticeship standards with an emphasis on providing excellent teaching and learning in partnership with our employer-clients.

We are seeking an organised and client-focused Apprenticeship Contract Manager to support the University Group's corporate plan and play a key role in the successful on-boarding of apprentices. In this role, you will guide employer clients from the initial sales phase through to admissions, ensuring a smooth and informed transition for their employees joining our apprenticeship programmes.

You will act as the first point of contact for employer clients, responding to queries promptly and professionally. A key part of the position involves issuing apprenticeship contracts and ensuring all stakeholders are fully briefed on programme requirements, responsibilities, and entry criteria.

• Client Engagement & Enquiries: Working under the direction of the Lead Apprenticeship Contract Manager, you will respond to opportunities from both new and existing employer clients. This includes promoting apprenticeship programmes, replying to incoming enquiries in a timely and professional manner, and maintaining a high standard of customer service.
• Promoting Apprenticeships: You will represent the University Group at employer meetings and networking events, delivering presentations alongside colleagues to promote our apprenticeship offering. Your ability to build rapport and communicate confidently will support the growth of employer partnerships.
• Employer Liaison & Admissions Preparation: Managing a caseload of employer clients, you will ensure they are fully prepared for the admissions stage. This includes briefing them on programme details, clarifying employer responsibilities, ensuring selected staff meet required entry criteria, and maintaining an accurate admissions pipeline. You will also supply timely data to the Lead Apprenticeship Contract Manager for reporting purposes.

Our ideal candidate will be educated to degree level or possess equivalent professional experience gained in a similar role. You will bring a strong background in account management, demonstrating your ability to build and maintain positive working relationships with a wide range of employer clients. Experience issuing contracts is essential, alongside significant commercial exposure within a target-driven, customer-focused environment.

You will also have experience within Higher Education, Work-Based Learning or Apprenticeships, enabling you to confidently support employer partners and navigate sector processes. A proven track record in networking particularly in initiating and sustaining meaningful partnerships with employers and stakeholders is highly desirable. In addition, you will have a solid working understanding of the DfE Apprenticeship Funding Rules.

To succeed in this role, you will be highly organised and capable of managing multiple priorities while meeting tight deadlines. Exceptional attention to detail is critical, as is the ability to maintain accurate data and records. You will be confident in using a range of IT systems and comfortable working within a regulated environment where compliance is key.

As a staff member of CU Apprenticeships Limited, you will have access to a wide range of industry leading rewards and benefits which includes:

• Excellent Employers Pension Contribution
• 30 days Annual leave plus Bank Holidays
• New Holiday Purchase Scheme up to 5 additional days
• Life Assurance 4 x Salary
• BUPA Cash Plan
• 50% off Tuition Fees for staff dependants
• CU Reward Scheme Discounts across a range of High Street/ Online Retailers
• Cycle To work scheme

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.