At a Glance
- Tasks: Provide top-notch support to customers in Welsh and English, resolving queries and guiding them.
- Company: Join a government body with a mission to support the community.
- Benefits: Earn £15.10ph, enjoy home-based work, and gain valuable experience.
- Other info: Initial 3-month contract with potential for extension and monthly team meet-ups.
- Why this job: Make a real difference by helping individuals and businesses across Wales.
- Qualifications: Fluent Welsh and English, customer service experience, and strong IT skills.
Welsh Speaking Team Support Advisor
Llandudno Junction - £15.10ph - Temporary Contract - 3 Months Minimum, Likely Extension
Welsh Language Essential
Are you a confident Welsh speaker with excellent customer service skills and strong IT confidence? We're recruiting on behalf of a government body for a temporary Team Support Advisor to join a busy frontline support team. This is a varied role where you'll act as the first point of contact for members of the public and businesses, providing information, guidance, technical support and signposting through a range of channels including telephone, email and online systems.
What you'll be doing:
- Handling customer enquiries in both Welsh and English
- Providing first-line support for digital services, including password resets and account access issues
- Diagnosing customer needs and resolving enquiries at first point of contact where possible
- Escalating more complex issues to specialist teams
- Updating and maintaining accurate records using CRM systems
- Conducting research and providing information to customers and businesses
- Referring customers to relevant support services and external organisations where appropriate
- Building positive relationships with internal and external stakeholders
- Supporting a high-volume contact environment while maintaining excellent service standards
We're looking for:
- Fluent Welsh and English language skills (spoken and written)
- Previous customer service, contact centre or helpdesk experience
- Strong IT skills and confidence using multiple systems
- Excellent communication and problem-solving abilities
- Ability to manage a busy workload and prioritise effectively
- Accurate administration and data entry skills
Desirable:
- Experience supporting business customers
- Understanding of challenges faced by business owners and managers
- Experience working within a public sector, advice or support environment
What's on offer:
- Home-based working primarily with monthly team hubs in the Llandudno Junction office
- Immediate start available
- Initial 3-month contract with strong likelihood of extension
- Meaningful role supporting individuals and businesses across Wales
- Opportunity to gain experience within a government body
- £15.10ph pay rate for a 37-hour working week
Interested? Apply today or contact the team for more information.
Team Support Advisor in Conwy employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Team Support Advisor in Conwy
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like All The Top Bananas.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like All The Top Bananas. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Team Support Advisor in Conwy
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to All The Top Bananas.
How to prepare for a job interview at All The Top Bananas
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in All The Top Bananas's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services All The Top Bananas offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
