Mobility Service & Delivery Technician
At MobilityCo established in 1965,we help improve individuals independence, comfort, and quality of life through specialist mobility and healthcare equipment.
From mobility scooters and powerchairs to profiling beds and home adaptations, we pride ourselves on delivering outstanding
products alongside exceptional customer service.
As our business continues to grow, we are looking for a reliable, professional, and hands-on Service & Delivery Technician to join our team.
This is an rewarding role for someone who enjoys being on the road, working with customers face-to-face, delivering and installing products, solving technical problems, and making a genuine difference to peoples lives every day.
About the Role
The Service & Delivery Technician is responsible for delivering, installing, servicing, repairing, demonstrating, and collecting mobility and healthcare equipment across customer homes, care facilities, and business locations with some occasional overnight stays.
You will represent MobilityCo in the field and play a vital role in ensuring every customer receives a safe, professional, and friendly experience.
This role combines driving, product installation, technical servicing, customer support, and warehouse assistance, making it ideal for someone practical, organised, and customer focused.
Key Responsibilities
Safely deliver mobility and healthcare equipment to customer homes and
facilities
Assemble, install, and set up products on site.
Demonstrate product operation, charging, and safety procedures to customers
Ensure customers feel confident using their equipment before leaving
Complete delivery paperwork and capture customer signatures
Maintain cleanliness and organisation of company vehicles
Servicing, Repairs & Technical Support
Carry out servicing, adjustments, and minor repairs on site
Diagnose faults and identify repair requirements
Escalate complex issues to the Aftersales Manager or workshop team
Assist with workshop repairs, assembly, refurbishment, cleaning, and preparation when required
Ensure products are functioning safely and correctly after service work
Collections & Aftersales Support
Collect products requiring repair, warranty work, or returns
Safely transport collected equipment back to the warehouse
Accurately label and log all collected items
Provide detailed fault reports to the aftersales team
Ensure excellent customer care during all service visits
Warehouse & Operational Support
Assist with loading and unloading vehicles
Support warehouse staff with stock movements when required
Help maintain clean, organised delivery, warehouse, and repair areas
Dispose of packaging and waste safely and responsibly
Ensure tools, accessories, and vehicle stock are maintained
Booking in stock upon arrival
Dispatching stock via couriers
Systems & Documentation
Update CRM systems and order notes following deliveries or service visits
Correctly tag jobs (Warranty, Insurance, Repair, Delivered, Collected)
Maintain accurate records of completed jobs and visit outcomes
Follow delivery and service schedules using routing software and shared calendars
Health, Safety & Compliance
Carry out regular vehicle safety checks
Follow manual handling procedures at all times
Use PPE where required
Safely handle batteries, chargers, and electrical components
Report accidents, incidents, or near misses immediately
Maintain high standards of cleanliness and safety
About You
To be considered for this role, you should have:
A full UK driving licence (essential)
Strong customer service and communication skills
Good practical / hands-on technical ability
Confidence assembling and troubleshooting mechanical or electrical products
Excellent time management and reliability
Ability to work independently and as part of a team
Strong attention to detail and safety awareness
A professional, courteous, and solution-focused attitude
Experience in mobility equipment, healthcare equipment, vehicle mechanics, engineering, field service, appliance repair, or technical installation would be highly advantageous, but full training can be provided for the right candidate.
What We Offer
Competitive salary
Full-time permanent position
Ongoing training and development
Friendly and supportive team environment
Staff discount on products
Free on-site parking
Career progression opportunities within a growing company
This role is perfect for someone who enjoys variety, technical problem-solving, and helping people in meaningful ways.
Every day is different one day you may be delivering a mobility scooter that restores someones independence, and the next you may be repairing essential equipment for a care home.
If you take pride in practical work, excellent customer service, and being part of a growing company that genuinely makes a difference, wed love to hear from you.
TPBN1_UKTJ
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