At a Glance
- Tasks: Lead the front-of-house team and ensure exceptional client experiences in a luxury beauty clinic.
- Company: High-end beauty clinic in Cheltenham with a focus on premium services.
- Benefits: Competitive salary, commission, 28 days holiday, staff discounts, and a birthday day off.
- Other info: Full-time role with excellent career growth opportunities in a fast-paced environment.
- Why this job: Join a dynamic team and elevate client experiences in a prestigious environment.
- Qualifications: 3+ years in luxury retail or clinic settings with strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
We are seeking an experienced and dynamic Reception Manager to oversee front-of-house operations within a high-end beauty clinic located in the prestigious area of Cheltenham. This is an excellent opportunity for someone with a strong background in luxury, aesthetic, or clinic environments who thrives in a client-facing leadership role.
Benefits:
- 12.5% commission on retail product sales
- 28 days holiday (including bank holidays), increasing with length of service
- Company pension scheme
- 35% staff discount on all products
- Paid day off for your birthday
Key Responsibilities:
- Manage and oversee the day-to-day front-of-house operations of the Cheltenham clinic
- Drive revenue through effective diary management, upselling, and retail performance
- Lead, motivate, and support the reception team to deliver exceptional client experiences
- Provide a premium level of service to high-net-worth clientele, maintaining a polished and professional approach at all times
- Utilise booking software (Zenoti) and analyse KPI reports to optimise performance and efficiency
- Foster a positive, high-performing team environment focused on service excellence and commercial success
Requirements:
- A minimum of 3 years' experience within a beauty, aesthetics, luxury retail, or private clinic environment (essential)
- Proven experience working in a high-end, client-focused setting with exposure to premium services or products
- Demonstrated ability to lead or supervise a front-of-house or reception team
- Strong commercial awareness with a track record of driving sales and client engagement
- Experience using booking systems and working with performance metrics/KPIs
- Ability to work in a fast-paced, high-volume environment while maintaining exceptional service standards
Working Hours:
This is a full-time, permanent position working Tuesday to Saturday, 9:00am - 6:00pm.
If you are a motivated, well-presented, and commercially minded individual with experience in a luxury or clinic setting, we encourage you to apply for this exciting opportunity.
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
Clinic Manager employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Clinic Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like All The Top Bananas.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at All The Top Bananas.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like All The Top Bananas, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinic Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at All The Top Bananas.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at All The Top Bananas.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to All The Top Bananas. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at All The Top Bananas. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research All The Top Bananas’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
