At a Glance
- Tasks: Manage personal injury claims and provide top-notch customer service throughout the process.
- Company: Join a dynamic team in a growing business focused on exceptional service.
- Benefits: Enjoy a competitive salary, private healthcare, and ongoing training.
- Other info: Fast-paced environment with opportunities for long-term career growth.
- Why this job: Make a real difference by helping clients navigate their claims with care and professionalism.
- Qualifications: Customer service or administration experience, strong communication, and organisational skills.
The predicted salary is between 25000 - 27000 £ per year.
The Role On behalf of our client, we are seeking an Administrator .
In this role, you will provide outstanding customer service throughout the personal injury claims process, managing cases efficiently from the initial nomination through to obtaining CPR-compliant medical reports.
Reporting to the Operations Manager, you will work closely with a wide range of internal and external stakeholders, including solicitors, accredited medico-legal experts, claimants, data providers and colleagues, ensuring cases progress smoothly, accurately and in line with regulatory requirements.
Responsibilities will include Providing accurate nominations to solicitors based on a thorough assessment of case details.
Instructing accredited medico-legal experts and coordinating their appointments.
Liaising with solicitors, medical experts and claimants to ensure cases progress efficiently.
Coordinating and managing medical appointment bookings.
Communicating appointment details to claimants via telephone, email and letter.
Ensuring medico-legal experts receive all required documentation, including medical records.
Handling, transmitting and storing sensitive medical and legal information securely.
Obtaining, reviewing and checking medical reports to ensure CPR compliance.
Maintaining accurate case records and communication logs using the company's bespoke case management system.
Building and maintaining strong working relationships with solicitors through effective communication and proactive case management.
Monitoring, diarising and tracking key deadlines to ensure timely case progression.
Working collaboratively with colleagues and other internal departments to deliver an efficient and seamless service.
Managing your workload effectively to meet performance and service standards.
Ensuring full compliance with GDPR, Data Protection legislation and company procedures.
The Person We are looking for a proactive, enthusiastic and customer-focused individual with excellent organisational skills and a genuine desire to deliver exceptional service.
You will be someone who enjoys working in a fast-paced environment, is motivated to learn and develop, and takes pride in managing cases with accuracy and professionalism.
You'll ideally have: Previous experience within a customer service, administration or case management environment.
Excellent communication skills, both written and verbal, with the confidence to build relationships with clients, solicitors and medical professionals.
Strong organisational skills, with the ability to manage multiple cases, appointments and deadlines simultaneously.
Exceptional attention to detail and accuracy when handling sensitive information.
The ability to work collaboratively as part of a close-knit team while managing your own workload effectively.
A positive, motivated attitude with a willingness to learn and develop.
The Hours Full-time, Monday to Friday 9-5 The Salary £25,000 - £27,000 per annum, depending on experience.
The Benefits Casual dress Company pension Free onsite parking Private healthcare Comprehensive training and ongoing development Long-term career progression within a growing business The Location Clevedon, North Somerset, with free onsite parking available.
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Administrator in Clevedon employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Clevedon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Clevedon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
