Claims Assessor

Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things? If so, this could be the perfect role for you.

A bit about the job: We are growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us. You will manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment and providing telephony support, you will help to get the best outcome for the customer. You will support customers during difficult times whether they are off work, returning or facing long-term absence. This role involves helping people through treatment, financial stress, or life-changing events so you will need to support individuals with empathy and clarity. You will be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing and relationship management to get the best outcomes.

100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.

Skills and experience we are looking for:

• Confident on the phone and able to communicate clearly with a range of people.
• Strong decision-making skills - you can explain your reasoning and negotiate effectively.
• Great at planning, organising and managing your time.
• Resilient, adaptable and keen to keep learning.
• Experience in insurance or income protection is a bonus, but not essential.

What you will get for this role:

• Starting salary £28,500 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% of annual salary actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We are inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We would love it if you could submit your application online. If you require an alternative method of applying, please contact TPBN1_UKTJ.