At a Glance
- Tasks: Answer calls, respond to emergencies, and provide support to residents.
- Company: Careline, a supportive team dedicated to making a difference.
- Benefits: Competitive pay, flexible hours, extensive training, and career development.
- Other info: Join a friendly team in a safe, modern office environment.
- Why this job: Make a positive impact while enjoying a flexible work schedule.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 12.88 - 12.88 £ per hour.
Location: Careline, Ringwood, Hampshire, BH24 3FA
Do you want a role where you can make a difference? Are you looking for flexibility with hours or ad hoc work?
What you'll be doing as a Call Operator:
- Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
- Accurately logging each call and inputting information into our CRM call handling platform.
- Being an integral part of a supportive team that provides the best possible experience for Residents.
What we are looking for:
- Customer service experience whether that be from call centres, retail, hospitality, or the care sector.
- Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great at problem-solving.
- Someone with an empathetic approach.
- Good standard of English and ability to enter data into systems accurately.
- Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours.
What you can expect in return:
- Competitive rates of pay, dependent on experience, £12.88 per hour.
- Zero hour contract.
- Fantastic Colleague benefits.
- Supportive and friendly team.
- Extensive training from initial induction and throughout your career.
- Career development opportunities.
- Safe, secure and contemporary offices based in Ringwood.
- Free on-site parking.
- Rewarding work; you'll be making a positive difference every day.
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