At a Glance
- Tasks: Engage with customers and manage transport orders in a fast-paced environment.
- Company: A forward-thinking freight forwarder experiencing rapid growth.
- Benefits: Yearly bonuses, workplace pension, 23 days holiday, and family support programme.
- Other info: Opportunities for career progression in a supportive work culture.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Customer service skills and attention to detail; road freight experience is a plus.
The predicted salary is between 22950 - 28050 £ per year.
Additional 2 x yearly sales bonus from day one, plus 1 x yearly EOT bonus (tax free) after 12 months service. Workplace pension and free Employee Assistance Programme for immediate family. 23 days holiday + Bank Holidays.
My client are a privately owned forward-thinking freight forwarder. They have experienced considerable growth over the last few years and are looking to further this growth by the appointment of a Sales & Customer Service Executive to work in their Road Transport team. For the successful candidate, this is an excellent opportunity to join a fast-paced office environment. You will become an integral part of this growing company and progression is on offer for the successful candidate.
The hours for this position are 8:30-5pm, Monday to Friday. Weekend on call duties from home, 1 out of every 2 months after training, paid in addition.
Sales & Customer Service Executive responsibilities:- Conversing with customers regarding their transport orders
- Dealing with European transport suppliers, sub-contractors and drivers to ensure the on-time collection and delivery of goods
- Updating transport database
- Liaising with internal Customer Service/ Sales team and Management
- Responding to client requests for quotes and booking transport as and when required as backup to the main Sales team
- Ensure the correct freight is collected and delivered within agreed times
- You will liaise with transport providers and their drivers to receive regular updates for on-going freight movements throughout Europe
- You will continually check all freight is on schedule by using phone, email and messaging apps as well as GPS trackers to monitor vehicle locations and estimated collection/delivery times while also pro-actively checking road-traffic and ferry crossing conditions to anticipate delays
- Liaising with internal team members to ensure full understanding of consignment requirements
- Checking that details such as loaded quantities, weights and part numbers match customer orders and resolving any discrepancies by liaising between Customers, Suppliers and Shippers
- Responding to any customer order changes to ongoing jobs by liaising with Customers and suppliers and updating IT systems accordingly.
- Maintaining Supplier and shipper details within the database
- Using your Customer Service skills to build and maintain relationships with new and existing clients, by telephone and email. Understanding individual Clients requirements for transit updates and effecting such updates.
- Road freight experience (Beneficial)
- Excellent telephone manner
- Excellent negotiation skills with both clients and suppliers
- Meticulous attention to detail in gathering correct and accurate information
- Drive, an inquisitive nature and tenacious attitude are essential
- Ability to work under pressure, prioritise your workload and understand when to escalate to management
- Experience of and proficiency with web based browsers, business networking sites, social media and Microsoft office
If you are interested in this vacancy, please apply now for immediate consideration.
Sales Operations & Customer Service Executive (Road Freight) in Chorley employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations & Customer Service Executive (Road Freight) in Chorley
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like All The Top Bananas and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at All The Top Bananas!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like All The Top Bananas keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sales Operations & Customer Service Executive (Road Freight) in Chorley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to All The Top Bananas:This is your chance to really connect with the team at All The Top Bananas. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at All The Top Bananas
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with All The Top Bananas.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show All The Top Bananas that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at All The Top Bananas. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
