We are seeking someone who is passionate about delivering the best possible service to our customers across Telephone, and Emails. You will be the first point of contact with our customers and first impressions count!
Typical day in the life of a Customer Support Advisor:
Being the first point of contact for all inbound customer contact
Answering and resolving Incoming telephone calls
Making outbound calls
Managing company mailboxes (responding to email)
Answering and responding to customer contact
Processing incoming post
Composing letters to customers
Updating records on the company database
Scanning and filing of paperwork
Provide support as requited throughout the company
Package for a Customer Support Advisor:
Starting salary £25,354
Hours (36.15) Monday-Friday between 9am-5pm
Contract Permanent
Location Selsey, West Sussex
Target is an Employee Ownership trust - you will become a beneficiary after 12 months employment
Annual bonus eligible after 12 months service (subject to business performance)
Supportive & friendly team to help you develop in the role
50% contribution towards nursery fees at the Pink Cottage
25% gym discount at Thrive gym
WPA Healthcare
Auto enrollment pension
Growing business with opportunity for career progression
Two Company paid volunteer days per year
Employee Assistance Program
Perkbox employee discount scheme
Company paid social events throughout the year
Birthday, work anniversary and Christmas gift voucher
What are we looking for?
Someone who is passionate about delivering an excellent service in every customer interaction
A friendly, confident telephone manner with a positive attitude and approach
A great team player who enjoys interacting and supporting others
Excellent communication skills
Excellent attention to detail
Self-motivation, resilience, and driven to exceed performance targets
Ability to work under pressure in a fast-paced environment
A bit about Target Professional Services
Target Professional Services are market leading global tracing and data verification specialists. We have provided innovative services to the pension and finance sector for over 35 years. We became an Employee Ownership Trust (EOT) in 2022.
Our company values - Respect , Passion , Integrity ,and Innovation underpin everything we do. Our culture is supportive and friendly.
Our Vision - " Everyone connected to their pensions and savings. Securely , confidently , globally "
Our Mission - "By applying a unique blend of technology and customer focus, we provide agile solutions that deliver accurate data to the pensions and savings sector globally"
TPBN1_UKTJ
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