At a Glance
- Tasks: Coordinate freight deliveries, support customers, and resolve service issues.
- Company: Join Hastings Freight, a dynamic team focused on excellent customer service.
- Benefits: Enjoy a competitive salary, bonuses, health care, and 23 days holiday.
- Other info: Flexible working environment with opportunities for positive change and career growth.
- Why this job: Make a real impact in logistics while developing your customer service skills.
- Qualifications: Two years of customer service experience and strong communication skills required.
The predicted salary is between 22050 - 26950 £ per year.
Hastings Freight is seeking a proactive, customer-focused Operations Team Member to coordinate freight deliveries and collections, support customers, and help maintain excellent service levels.
Full training and support will be provided.
Key responsibilities Coordinate freight deliveries and collections using internal systems.
Keep customers, depots and colleagues informed; resolve enquiries, complaints and service issues by phone and email.
Process bookings, network queries, PODs, exceptions and damage cases accurately.
Support service, response-time and accuracy targets, and contribute to process improvements.
What youll need At least two years customer service experience, including support by phone and email.
Strong written and verbal communication, organisation and attention to detail.
Confidence using computerised or web-based systems in a fast-paced environment.
A calm, flexible and proactive approach, with the ability to work independently and as part of a team.
Logistics, road haulage or pallet network experience is preferred but not essential.
Benefits Competitive salary and monthly bonus opportunity.
Referral incentives and long-service rewards.
Health care and wellbeing programme.
Contributory pension and 23 days holiday pro rata, plus bank holidays.
Free parking and the opportunity to influence positive change.
Hours: 45 per week on a Monday Friday rota, plus one Saturday in five until 1pm How to apply Please submit your CV.
Applications or contact from recruitment agencies will not be considered.
Applicant data is processed in line with the Data Protection Act and relevant legislation.
Our full Privacy Notice is available on request.
Experience Customer service: two years required
Logistics: one year preferred Work location: In person Hastings Freight Ltd is an equal opportunities employer and welcome applications from suitably qualified candidates.
We are committed to creating an inclusive working environment and do not discriminate on any protected characteristic under the Equality Act 2010.
TPBN1_UKTJ
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