At a Glance
- Tasks: Engage with stakeholders and manage communications for highway maintenance projects.
- Company: Join a dynamic team in a busy infrastructure environment.
- Benefits: Enjoy 25 days holiday, bank holidays, and potential for permanent role.
- Other info: Fast-paced role with excellent long-term career prospects.
- Why this job: Make a real difference in your community while developing your communication skills.
- Qualifications: Strong communication skills and experience in customer or stakeholder engagement.
The predicted salary is between 35000 - 35000 £ per year.
Location: Guilden Sutton, Chester
Salary: £35,000 per annum
Job Type: Temporary PAYE Assignment (Strong Potential to Become Permanent)
Benefits: 25 Days Holiday + Bank Holidays
Start Date: No later than Monday 25th May
Our client is urgently seeking a Stakeholder & Communication Officer to support a major highways maintenance contract based in Cheshire West and Chester. This is a fantastic opportunity for someone with experience in customer engagement, stakeholder liaison, resident liaison, communications or public-facing operational support to join a busy infrastructure environment with strong long-term prospects. Due to increased workload and investment into the contract, there is a high probability of this role becoming permanent following the initial temporary period.
The successful candidate will act as a key point of contact between operational teams, residents, local stakeholders and the wider public, helping to ensure highway works are communicated clearly, professionally and efficiently. This is a fast-paced, highly visible role where strong communication and organisational skills are essential.
Key responsibilities will include:
- Managing customer enquiries, complaints and stakeholder communications relating to highways works
- Supporting planned communications for roadworks, closures and maintenance activities
- Drafting letters, notices, customer updates and briefing information
- Liaising with operational teams to gather accurate project information
- Supporting engagement with councillors, local communities and other stakeholders
- Maintaining communication trackers, records and KPI information
- Assisting with customer satisfaction monitoring and reporting
- Supporting public meetings, consultation activity and stakeholder engagement where required
Candidates suitable for this role may currently work within customer liaison, stakeholder engagement, resident liaison, community engagement, customer experience, communications or public-facing operational support roles. Previous experience within highways, utilities, infrastructure, housing, construction or local authority environments would be highly advantageous, although candidates from other customer-facing sectors will also be considered.
To be considered, applicants should possess:
- Excellent written and verbal communication skills
- Experience managing customer or stakeholder enquiries
- Strong administrative and organisational ability
- Confidence working within a busy operational environment
- A professional and customer-focused approach
This is an urgent and business-critical hire with interviews taking place immediately.
Stakeholder & Communications Officer in Chester employer: All The Top Bananas
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