At a Glance
- Tasks: Support clients through sensitive conversations and help them navigate financial difficulties.
- Company: Join a compassionate team dedicated to making a real difference in people's lives.
- Benefits: Flexible working hours, hybrid model, and comprehensive training provided.
- Other info: Diverse and inclusive workplace that values every individual's contribution.
- Why this job: Make a positive impact by guiding clients towards financial freedom and stability.
- Qualifications: Empathy, strong communication skills, and a willingness to learn are essential.
The predicted salary is between 31500 - 38500 £ per year.
Can you build trust quickly and support people through sensitive conversations? Do you enjoy solving problems and helping people find practical ways forward? Are you a confident communicator who can listen, reassure and explain information clearly?
You will support clients who are dealing with financial difficulty, helping them understand their situation, explore their options and take positive steps towards becoming debt free. You will need to listen carefully, ask the right questions, interpret personal and financial information, and create realistic budgets that reflect each client's individual circumstances. It's not just about giving advice; it's how you build rapport, communicate clearly and guide clients through what can feel like an overwhelming moment that makes the difference.
About the Role
As a Debt Advisor, you will deliver tailored budgeting and appropriate debt advice to clients using our phone and web-based services. You will help people understand their finances, consider their options and move forward with a clear recommendation that suits their situation. You will support clients across England, Scotland, Wales and Northern Ireland, adapting your approach to their individual circumstances and making sure the information you provide is accurate, appropriate and easy to understand. Full training will be provided, so you do not need previous debt advice experience. What matters most is your ability to communicate with care, solve problems, stay resilient and keep clients at the heart of every conversation.
You will be based in our Chester office with a hybrid approach, balancing home working with regular time together for collaboration, development, and connection. Your first 12 weeks will be office based and you will need to be fully available for the first 5 weeks of training.
What You Will Be Doing
- Support clients through phone and web-based services with information tailored to their individual circumstances.
- Gather, validate and analyse personal and financial information to fully understand each client's situation.
- Create realistic budgets that reflect clients' needs, priorities and circumstances.
- Use problem-solving skills to identify suitable debt solutions and provide clear recommendations.
- Explain complex information in a way that feels clear, practical and manageable.
- Adapt your communication style to support clients with different needs, including those who may be vulnerable.
- Signpost clients to other departments or external organisations where further support is available.
- Keep up to date with changes in advice, legislation, policies and procedures so clients receive accurate information.
- Work towards performance objectives while continuing to learn, reflect and develop.
- Take part in activities and workshops that help improve service quality, processes and debt advice practice.
About You
You bring empathy, patience and a non-judgemental approach to every conversation. You are someone who can listen carefully, build trust quickly and help people feel supported while working through difficult financial circumstances. You do not need to have worked in debt advice before. We will give you the training and support you need. What's important is that you are confident speaking to people on the phone, comfortable using systems and able to make sense of information so you can guide clients towards the right next step.
You are able to stay calm when conversations are sensitive or emotive, maintain effective boundaries and keep the clients' needs at the centre of your approach. You are open to feedback, motivated to develop and able to adapt quickly in a fast-paced environment.
You will thrive in this role if you are motivated by:
- Purpose: Helping clients take positive steps towards resolving their financial difficulties.
- Growth: Developing your skills through training, coaching, feedback and self-reflection.
- Connection: Building rapport with clients and strong working relationships with colleagues.
- Impact: Making a real difference by providing clear, appropriate and compassionate support.
Experience working with clients, handling complex queries, supporting people with different needs or working towards performance objectives would be beneficial, but it isn't essential. If you are empathetic, resilient, curious and committed to helping people find the right solution, we would love to hear from you.
Equality, Diversity & Inclusion
Belonging is central to who we are. We are committed to building a workforce that reflects the clients we support, and to creating a culture where everyone feels valued and able to be themselves. We welcome applications from people of all backgrounds and life experiences. If you need a reasonable adjustment during the recruitment process so you can perform at your best, just let us know, we are here to support you.
Additional Info:
- Shift Pattern: Flexible and various shift patterns are available across Monday to Saturday. Operating hours are Monday to Friday, 8am-8pm, and Saturdays, 9am-2pm. Shifts may include a combination of long and short days, including Saturdays.
- Contract Type: Permanent
- Hours of Work per Week: 35 hours per week, with flexible options to work 37.5 or 40 hours per week, with salary adjusted pro rata.
Customer Service Advisor in Chester employer: All The Top Bananas
As a Customer Service Advisor at our Chester office, you'll be part of a supportive and inclusive work culture that prioritises empathy and personal growth. We offer comprehensive training, flexible working arrangements, and opportunities for professional development, ensuring you can thrive while making a meaningful impact in clients' lives. Join us to help individuals navigate their financial challenges with care and compassion, all while enjoying the benefits of a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
