At a Glance
- Tasks: Manage staffing, recruitment, and training to ensure exceptional guest experiences at racecourses.
- Company: Join the Jockey Club Experiences team at Cheltenham Racecourse.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and meals on duty.
- Other info: Opportunity for career development in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team that values diversity and personal growth.
- Qualifications: Strong communication skills and experience in hospitality or events preferred.
The predicted salary is between 40000 - 50000 £ per year.
People Operations Manager, based at Cheltenham Racecourse, supporting Exeter/ Wincanton | Full-Time / Permanent £30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a People Operations Manager to support and drive the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses.
About the role
You'll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences. This is a varied, hands-on role where you'll work closely with operational teams to support recruitment, performance and employee experience across multiple venues. Support with rota planning, forecasting and labour cost control. Assisting with payroll processes ensuring accuracy and deadlines are met. This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential. You will also be required to support race days at Cheltenham and other South West / Jockey Club locations as the business demands.
Key Responsibilities
- Workforce Planning & Operations: Plan and manage staffing levels to meet event and operational needs.
- Recruitment & Onboarding: Support recruitment, onboarding and training of casual and permanent teams. Build and maintain a strong, reliable pool of event staff. Explore new and creative ways to attract and retain talent. Ensure all new starters are compliant (Right To Work checks, documentation and onboarding).
- Employee Relations & HR Support: Act as a first point of contact for HR queries, policies and procedures. Support managers with employee relation matters, including investigations and hearings. Maintain accurate and compliant employee records. Contribute to performance management and succession plans. Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Training & Development: Support delivery of training plans and onboarding programmes. Help identify and develop future talent within the team. Work with managers to ensure teams are trained to deliver a 5-star guest experience. Identify new ways to attract, retain and develop existing talent.
- Culture & Engagement: Promote a positive, inclusive and high performing team culture. Build strong relationships with stakeholders across all venues. Encourage engagement and team development.
- Health & Safety Compliance: Ensure all staff met health & safety and legal requirements. Support H&S initiatives and maintain high standards across site. Promote a culture of safety and accountability.
What We're Looking for:
- A confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Experience in hospitality / events is desirable.
- Strong administrative and IT skills.
- Proactive, solution focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential).
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Cheltenham employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Cheltenham
✨Join HR Networks
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We think you need these skills to ace People Operations Manager - Jockey Club Experiences - Exeter/ Wincanton in Cheltenham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at All The Top Bananas. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to All The Top Bananas and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at All The Top Bananas. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to All The Top Bananas's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at All The Top Bananas
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with All The Top Bananas.
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Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at All The Top Bananas will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact All The Top Bananas and how you would contribute to adapting HR strategies.
