Cloud Operations Support Engineer
Location: Cheltenham (full-time onsite, shift pattern)
Salary: Up to £50,000 base + package + shift allowance (30% shift premium)
NOTE: Candidates for this opportunity must be eligible for UK Security Clearance.
This is an opportunity to join a secure cloud infrastructure team supporting critical national workloads in a highly controlled, cutting-edge environment.
Youll be part of a 24/7 operations function, gaining exposure to advanced, air-gapped cloud platforms and building hands-on expertise in modern infrastructure, Kubernetes, and automation tooling.
What youll be doing
Acting as first-line support for secure cloud users, troubleshooting and resolving technical issues in a live production environment
Managing and progressing support tickets, ensuring clear diagnosis, resolution, or escalation
Supporting high-priority incidents using established runbooks and operational procedures
Developing deep technical knowledge of secure, air-gapped cloud platforms
Contributing to continuous improvement initiatives to reduce operational toil and enhance system reliability
Collaborating with engineering teams to identify bugs, failures, and optimisation opportunities
What were looking for
1+ year of commercial experience in a cloud, infrastructure, or support role
Strong foundation in Linux systems administration
Exposure to production support / live service environments
Hands-on experience or familiarity with:
Terraform (Infrastructure as Code)
Kubernetes
Networking concepts and troubleshooting using Linux tools
A proactive mindset with strong problem-solving capability
Willingness to learn and develop within highly secure, non-standard cloud environments
Working pattern & environment
Onsite working in Cheltenham
Participation in a 24/7/365 shift rota (with additional shift premium)
Opportunity to work within a high-security, mission-critical infrastructure environment
This role is ideal for someone early in their cloud career who wants exposure to complex, high-stakes environments and a fast track into advanced infrastructure operations.
If youre a technically curious problem-solver ready to build real depth in cloud operations, apply today.
TPBN1_UKTJ
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