At a Glance
- Tasks: Help customers with queries via phone and email, ensuring their concerns are addressed promptly.
- Company: Join a purpose-driven team at Brook Street in Stafford.
- Benefits: Hybrid working after training, competitive pay, and support for veterans.
- Other info: Great opportunity for career growth and to work in a dynamic team.
- Why this job: Make a real difference by providing excellent customer service in a supportive environment.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: Stafford (Beacon House, Staffordshire Technology Park)
Working pattern: Hybrid after 6 weeks of in office training (3 days in the office, 2 from home)
Hours: 37 hours per week
Rate of pay: £13.47
Clearance: Basic DBS (costs covered)
Assignment: until 30/11/26, with possibility of extension
Start date: as soon as cleared
If you enjoy helping people, have a confident phone manner, and want a meaningful role where your communication really matters, our client has a fantastic opportunity to join the Customer Advice team. You'll be the first point of contact for telephone and email enquiries, helping customers by providing accurate guidance and ensuring concerns are handled within the required timescales.
What you'll be doing:
- Taking a high volume of phone-based queries across multiple lines, as part of the Defra Rural Helpline (Mon-Fri, 08:30-17:00)
- Answering customer questions by navigating a Knowledge Base and learning large amounts of information
- Being the first point of contact for reporting suspicion of notifiable disease and welfare complaints
- Processing call outcomes by accurately recording details onto the caller's record
- Producing licences and other paperwork where required
- Updating databases and completing associated administration tasks in line with procedures
- Communicating clearly with customers via a public email address when needed, including written responses
- Escalating initial interactions appropriately, ensuring actions are completed within prescribed timescales
- Supporting process improvement ideas to enhance customer experience and team cohesion
What you'll bring:
- Good telephony skills and confidence speaking with a wide range of customers
- Strong communication skills, both oral and written
- Administrative experience with a good working knowledge of Microsoft Office
- Comfort learning and working with systems/databases, and using IT to complete your tasks accurately
- A customer-focused approach - calm, helpful, and committed to delivering quality
- Flexibility and energy to adapt when priorities change or additional tasks arise
If this sounds like the role where you can combine great customer service with organised, accurate administration, we'd love to hear from you. Apply now and take the next step in your career with a purpose-driven team in Stafford.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Contact Centre Advisor in Chelmsford employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advisor in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
