The Operations Manager is responsible for a team of circa 20FTE frontline and administrative Customer Service Specialists:
Review and improve end to end Customer Service administration policies, processes and procedures
Ongoing training and development of team members ensuring continuous improvement and professional development
Design and develop service level standards and quality controls
Oversight of escalated calls and complaints
Monthly Statistical Management Information (MI) reporting to Senior Management and HMRC
Skills and Experience
Strong Team Management experience gained within Financial Services
Solid understanding of relevant regulatory guidance in accordance with the FCA and Customer Service Risk Manager
Exceptional organisation and presentation skills
A personable leadership style with the ability to win hearts and minds
Ability to meet business and project deadlines
TPBN1_UKTJ
Operations Manager - Financial Services in Chatham employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
