Internal Hire Controller in Castleford

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, which supports teams across our business with their vehicle, plant and specialist equipment needs.

As Internal Hire Controller, you will be responsible for the day-to-day deployment and coordination of plant & fleet assets, including General Plant & Tools, commercial vans and heavy goods vehicles, ensuring availability meets business demand. Working closely with the Internal Hire Manager and wider Hire team, you will support the delivery of the plant & fleet strategy by maximising asset utilisation and operational efficiency.

• Manage all hire requests received via the Hire ticketing system, ensuring they are processed accurately and within agreed timescales.
• Raising & closing Hire contracts, asset transfers and contract amendments using the hire management software (InspHire / Key2).
• Support the reduction of external hire expenditure through effective use of internal assets.
• Optimise asset utilisation through proactive deployment and reallocation of plant and fleet assets.
• Act as a liaison between the Compliance and Service Centre (CSC) and customers, ensuring calibrated items are exchanged appropriately and stock levels are accurately maintained.
• Prepare and submit Asset Disposal Applications in coordination with CSC, regularly reviewing asset age profiles and stock levels, and ensuring disposal invoices are generated.
• Conduct weekly asset audits, ensuring InspHire and Key2 systems reflect accurate and up-to-date asset statuses.
• Build and maintain strong relationships with M Group Services Businesses to support effective collaboration and seamless operations.
• Demonstrate proficiency in all aspects of rental management and general administration and system usage.
• Contribute positively as part of a team, supporting colleagues to meet deadlines and achieve objectives, and deliver high standards of customer service.

• Relevant experience within Plant or Fleet industry in a similar role.
• Experience using asset or hire management systems; knowledge of InspHire or Key2 is advantageous.
• Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and customers.
• Excellent organisational skills with the ability to manage multiple tasks effectively.
• Proven IT Skills, including proficiency in Microsoft Office applications, particularly Excel, Outlook and Word.

• 25 days' annual leave plus statutory holidays.
• Discretionary annual bonus.
• Contributory Pension scheme.
• Life Assurance.
• Access to our Employee Assistance Programme.
• Cycle to work scheme.
• Access to a wide range of discounts and special offers through our online rewards platform.
• Private Healthcare.
• Recommend a friend get rewarded for introducing people to us!

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet. We’re open and seek new and better ways of exceeding expectations. We’re together and as one team; the whole is greater than the sum of the parts. We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.