At a Glance
- Tasks: Deliver excellent customer service and resolve internal enquiries in a dynamic environment.
- Company: Join a leading infrastructure company with a focus on growth and development.
- Benefits: Enjoy competitive pay, flexible working, and a range of employee perks.
- Other info: Great opportunities for career progression and a supportive workplace culture.
- Why this job: Be part of a team that supports essential services across water, energy, transport, and telecom.
- Qualifications: Strong organisational skills and experience in IT systems are essential.
The predicted salary is between 31500 - 38500 £ per year.
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working? As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. This role is in our Plant & Fleet department, which supports teams across our business with their vehicle, plant and specialist equipment needs. Come join a great team in a business that's growing.
What will you be doing?
- Delivering excellent customer service by delivering what is promised, helping internal customers with whatever enquiry/problem that needs to be solved.
- Gathering information from various sources to assist in resolving complaints.
- Professional written and verbal communication skills.
- Follow through tasks so they are completed on time and correctly; putting in the required effort to deal with sometimes high workloads.
- Organisation & Multi-tasking; this is a multi-faceted role with a number of work streams all running concurrently at all times; excellent organisational skills and multi-tasking are a key skill.
- Good level of experience working on IT software systems; open minded and quick to learn new systems, good Word and Excel skills.
- Passion to deliver good quality, accurate work which is process driven and methodically produced.
What you’ll bring:
- Deliver 100% VED compliance across all fleet and plant assets.
- Effectively challenge NIPs and PCNs, evidencing and reporting cost savings.
- Ensure all damage charges are processed in line with MHA/SLA agreements.
- Develop and maintain a robust accident management process.
- Meet or exceed all SLA and P&L targets.
- Ensure timely completion of reports, budgets, and performance targets.
- Build strong working relationships with the wider M Group Plant & Fleet teams.
- Experience in the Plant and Fleet industry.
- Exceptional organisational skills.
- Understanding of complex data.
- Good IT and system experience, understanding and use of scheduling systems and telephony systems.
- Ability to deal with complex customer requirements and dispute resolution.
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme.
- Online GP service, 24 hours a day, 365 days a year.
- Employee assistance programme.
- My Rewards portal, access to 1000s of retail discounts.
- Life assurance.
- Cycle to work, salary finance and give as you earn schemes.
- Enhanced maternity, paternity leave and adoption leave.
- Reward and recognition scheme.
- Discretionary bonus scheme.
- Private Healthcare.
- 25 days annual leave plus bank holidays.
- Recommend a friend get rewarded for introducing people to us!
About us: We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours:
- We’re responsible and go further for our people, clients, communities and the planet.
- We’re open and seek new and better ways of exceeding expectations.
- We’re together and as one team; the whole is greater than the sum of the parts.
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life.
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
CSC Support Controller in Castleford employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land CSC Support Controller in Castleford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CSC Support Controller in Castleford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
