At a Glance
- Tasks: Manage customer complaints and improve the customer experience with clear communication.
- Company: Join a growing energy solutions business in Carlisle with huge growth potential.
- Benefits: Competitive salary up to £33,000, holidays, pension scheme, and more.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service, excellent communication, and strong analytical skills.
The predicted salary is between 33000 - 33000 £ per year.
MC Technical Recruitment is currently looking to recruit a Senior Customer Service Executive on behalf of our client, a growing energy solutions business based in Carlisle.
This role will involve managing customer complaints from start to finish, drafting clear communications, and working with teams across the business to resolve issues and improve the customer experience.
As a Senior Customer Service Executive, you will be responsible for:
- Own and manage the end-to-end complaints process, ensuring cases are logged, investigated and resolved within agreed timescales
- Draft clear, accurate and empathetic customer communications, tailoring tone and content to the audience
- Identify trends and root causes within complaint data, feeding insights back to improve processes and reduce recurrence
- Work cross-functionally with internal teams to resolve issues quickly and keep customers informed at every stage
- Monitor response times and ticket volumes, reporting on performance and flagging risks to the business
- Other duties as required
To be considered for this role you should have:
- Proven experience in a complaints management, customer service or communications role
- Excellent written and verbal communication skills, with the ability to handle difficult conversations professionally
- Strong analytical mindset with the ability to interpret data and spot trends
- High attention to detail and strong organisational skills, able to manage multiple cases at once
- A collaborative approach, comfortable working with colleagues across different departments
This is an exciting opportunity to join a leading business with huge growth potential.
The package on offer for this role includes:
- A salary up to £33,000 depending on experience
- Holidays
- Pension Scheme
- Other benefits
To apply: If you are interested in this role please apply via the link below or contact Machaela at MC Technical Recruitment on 01489533030 for a confidential chat.
Senior Customer Service Executive in Carlisle employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Executive in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Executive in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
