At a Glance
- Tasks: Support court operations and ensure smooth facilitation of hearings.
- Company: Join a vital public sector organisation within the justice system.
- Benefits: Earn £12.86 per hour with valuable experience in a professional environment.
- Other info: Fully office-based role with opportunities for personal growth.
- Why this job: Make a real difference while gaining insight into the justice system.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 12.86 - 12.86 £ per hour.
Location: Cardiff Crown Court
Pay: £12.86 per hour
Contract: Temporary until 31/12/2026 (with potential for extension)
Start Date: ASAP
Brook Street are currently recruiting for an Operational Support Officer to join a busy and important public sector organisation within the justice system. This is a fantastic opportunity to play a key role in supporting the smooth running of court services while gaining valuable experience in a professional and impactful environment.
The Role
This is a varied and engaging position combining administrative responsibilities with hands on court support. You will play a vital part in ensuring court proceedings run efficiently and that all participants are supported throughout the process.
Key duties include:
- Supporting the preparation and smooth facilitation of court hearings
- Aiding court users, legal professionals, and stakeholders
- Responding to enquiries in a professional and timely manner
- Carrying out general administrative duties
- Following complaints procedures where necessary
- Managing courtrooms and ensuring they are set up correctly
- Acting as a point of contact within the court, including ushering duties
- Supporting juries, judiciary, and members of the public attending court
This is a fast-paced role where no two days are the same, offering a unique insight into the justice system.
About You
We are looking for someone who is professional, adaptable, and confident working in a busy and sometimes sensitive environment. You will demonstrate:
- Strong communication and customer service skills
- Good IT literacy and administrative ability
- The ability to remain calm and composed under pressure
- Excellent teamwork and a proactive approach
- A flexible and adaptable mindset
Personal qualities are key to success in this role. Candidates should be:
- Friendly and approachable
- Patient and empathetic
- Confident and resilient, with the ability to handle potentially sensitive situations
Experience
While previous administrative or customer facing experience is desirable, the most important requirement is a positive attitude and the ability to work effectively with people.
Additional Information
- Fully office-based role
- Enhanced DBS clearance required (Brook Street will support this process)
- Opportunity to gain valuable public sector experience
If you're looking for a rewarding role where you can make a real difference and develop your experience within the justice sector, apply today with Brook Street.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
HMCTS Operational Support Officer in Cardiff employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land HMCTS Operational Support Officer in Cardiff
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace HMCTS Operational Support Officer in Cardiff
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at All The Top Bananas
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from All The Top Bananas.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show All The Top Bananas that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
