At a Glance
- Tasks: Lead a dynamic 3rd Line IT team, tackling complex infrastructure and security challenges.
- Company: Join a forward-thinking MSP in Cardiff with a hybrid work culture.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a collaborative environment focused on continuous improvement and excellence.
- Why this job: Make a real impact by leading innovative IT solutions and enhancing customer experiences.
- Qualifications: Proven leadership in IT, with strong technical skills in infrastructure and security.
The predicted salary is between 40000 - 50000 £ per year.
Working from an MSP in Cardiff, responsible for supervision of the 3rd line service desk team that provides IT Infrastructure and Security support to clients across the UK and Ireland. This is a technically hands-on role, acting as point of escalation for the team as well as responsible for maintaining SLA and contractual commitments and team leadership.
The 3rd Line Team Leader is responsible for the leadership, technical direction, performance, and continual improvement of the 3rd Line Infrastructure and Security function. This role combines advanced technical expertise with operational leadership, ensuring the delivery of secure, resilient, and high-performing IT services across customer and internal environments. The successful candidate will possess significant hands-on experience across infrastructure, networking, cloud, endpoint management, and cybersecurity technologies.
Key Responsibilities:
- Team Leadership & People Management: Lead, mentor and develop the 3rd Line Engineering team. Set daily, weekly and monthly priorities aligned to business objectives. Manage resource allocation and workload balancing across customer environments.
- Technical Leadership: Act as the senior escalation point for complex infrastructure, security, networking and cloud issues. Provide technical leadership during Major Incidents, Problem Management activities and security events.
- Infrastructure Management: Provide technical leadership and governance across various platforms including Microsoft Azure, Microsoft Entra ID, Microsoft Intune, Windows Defender for Endpoint, and more.
- Security & Compliance: Maintain oversight of security operations across customer environments. Ensure vulnerabilities are identified, prioritised and remediated.
- Service Management & ITIL Governance: Operate in accordance with ITIL and ITSM best practice. Own and improve L3 Incident Management processes.
- Reporting & Data Analytics: Produce weekly and monthly operational and service performance reports. Analyse infrastructure, security and service performance trends and provide insights.
Key Performance Indicators include SLA achievement, incident resolution performance, major incident reduction, vulnerability remediation compliance, and customer satisfaction.
Essential Skills:
- Proven experience leading senior technical teams within an MSP or Enterprise IT environment.
- Minimum 7 years' experience in infrastructure, networking and security environments.
- Strong understanding of ITSM and ITIL principles.
Desirable Skills:
- Microsoft Azure certifications.
- ITIL Foundation or higher.
- CISSP, CISM or equivalent security qualifications.
The successful candidate will demonstrate commitment to delivering on commitments to customers and colleagues, creating an environment where people can become the best they can be, and continuously improving services and capabilities.
Suggested salary band: £50,000 - £60,000 + benefits (depending on experience and security expertise).
3rd Line Team Leader in Cardiff employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Team Leader in Cardiff
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Team Leader in Cardiff
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
