Lead a retail team that changes children's lives every day
Step up to Deputy Store Manager (Dual site) and drive commercial success whilst directly supporting children with disabilities across the UK. You'll shape store operations, develop your team, and see the real-world impact of your retail expertise.
About Newlife
As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.
Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information.
What you'll be doing
Working in partnership with the Store Manager, you'll plan and direct daily store operations for our Discount Plus and Homestore. You'll develop strategies to improve customer service, drive sales, and increase profitability.
Your key responsibilities:
Meet sales goals by training, motivating and mentoring team members
Ensure high levels of customer satisfaction through excellent service
Exceed commercial targets and KPIs including round up, refund conversion, and customer database growth
Support and coach your team to review sales floor layouts and maximise opportunities
Develop and implement Stock Loss Action Plans
Deliver profitable sales through effective stock rotation, ordering and cost control
Lead and motivate your team in the Store Manager's absence
Maintain high store standards and foster a positive environment
What we're looking for
Experience:
Operational retail processes experience
Stock loss controls and store security knowledge
Key holder experience with opening and closing responsibilities
People management including training, directing and delegating
Delivering customer service in busy retail environments
Making decisions under pressure
Skills:
Excellent IT skills including Word, Excel and Outlook
Adaptable leadership style showing compassion and empathy
Conflict resolution with customers and team members
Commercial creativity to maximise product sales
Ability to create energy and pace within the store
Other requirements:
Flexibility to cover extra hours and other stores as required
Full driving licence and access to own vehicle
Ready to make a difference?
Join a team where your retail expertise directly helps children with disabilities get the equipment they need. Apply now to start changing lives through exceptional retail leadership.
Please note a DBS check will be required for this role.
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