At a Glance
- Tasks: Repair and maintain coffee equipment while ensuring customer satisfaction.
- Company: Join a leading name in the coffee industry with a dynamic team.
- Benefits: Competitive salary, company vehicle, pension, and 25 days holiday.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Combine your passion for coffee with technical skills in a rewarding role.
- Qualifications: Mechanical experience and a clean UK driving licence required.
The predicted salary is between 33000 - 33000 £ per year.
This is a roasting hot opportunity to join one of the leading names within the coffee industry as we are seeking a Coffee Field Service Engineer for Cambridge and the surrounding area. Salary up to c£37,500 per annum including working 1 in 4 weekends, vehicle, pension, and other benefits.
Requirement: A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards, and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving license.
Position Description: Promote the company by responding to reactive and service call requests by working in a professional, efficient, and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.
Responsibilities:
- Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in good working order.
- All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
- Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
- Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
- Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
- Complete all necessary online job sheets, time sheets, and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
- Keep in good working order all tools, equipment, and vehicles supplied by the company, reporting any faults, breakages, or equipment failures to your line manager daily.
- Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock, and replenished to maintain your vehicle stock inventory.
Knowledge, Skills & Experience:
- A confident individual with a passion for customer service.
- Excellent understanding of coffee quality and associated equipment.
- Demonstrates strong problem-solving skills with an electrical mechanical background.
- Computer literate with a clean driving licence.
- Self-motivated with a flexible approach to work, location, and hours (Required to work 1 in 4 weekends).
If you feel this role to be a good match for your skills and experience we look forward to hearing from you.
Field Service Engineer in Cambridge employer: All The Top Bananas
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