At a Glance
- Tasks: Provide top-notch customer support via phone, email, and live chat.
- Company: Join a well-established business in the heart of Cambridge.
- Benefits: Competitive salary and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Perfect for problem solvers who love helping customers every day.
- Qualifications: Fluent in English and French; customer service experience preferred.
The predicted salary is between 29000 - 32000 £ per year.
Role Customer Support Analyst
Location: Cambridge (fully office-based)
Offer £29,000 - £32,000
We are delighted to be working with a well-established business to recruit a Customer Support Analyst.
You will provide support across phone, email and live chat, while managing a varied caseload and working closely with internal teams.
Key
Responsibilities:
Provide professional, customer-focused support via phone, email and live chat, resolving queries efficiently.
Process system changes and arrange engineer service appointments
Ensure customer information is accurately recorded.
Provide customers withguidance and escalatemore detailed training where appropriate.
- The
- Ideal
Candidate:
Must be fluent in English and French
Can speak Spanish and/or Italian
Previous experience in a customer service or support role, ideally involving phone, email and live chat.
Excellent communication skills with a professional telephone manner and strong customer service focus.
Logical and methodical approach to problem solving, with excellent attention to detail.
Comfortable managing a high volume of cases and prioritising workload effectively.
This role would suit someone who enjoys solving problems, working directly with customers and providing a high standard of service.
Previous technical support experience would be beneficial, although strong customer service and logical problem-solving skills are equally important.
Please apply via the advert or contact Megan at Eclectic Recruitment for more information.
We endeavour to reply to every candidate, every time, but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled.
Please call the office or send an email to discuss other potential opportunities.
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Customer Support Analyst in Cambridge employer: All The Top Bananas
As a Customer Support Analyst in Cambridge, you will join a well-established business that values its employees and fosters a collaborative work culture. With a competitive salary and opportunities for professional growth, you will be part of a team that prioritises customer satisfaction while enjoying the benefits of working in a vibrant city known for its innovation and community spirit.
