At a Glance
- Tasks: Support families during difficult times with empathy and professionalism.
- Company: Join Dignity, a compassionate leader in funeral services.
- Benefits: Enjoy up to 25 days annual leave, bonuses, and a strong pension plan.
- Other info: Ongoing training and development opportunities in a supportive team environment.
- Why this job: Make a real difference in people's lives during their most challenging moments.
- Qualifications: Empathy, customer service experience, and good communication skills are essential.
The predicted salary is between 26708 - 26708 £ per year.
Location: E.Wootten and Son Funeral Directors, Calne (required to support additional branches when required across Wiltshire)
Job Type: 38.33 Hours per week
Salary: £26,708.34 per annum
We're looking for an empathetic and well-organised individual to join us as a Funeral Service Specialist (Level One). You'll be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.
Your Impact and Responsibilities:
- Supporting families with empathy, professionalism, and attention to detail.
- Arranging funerals that meet family wishes, cultural practices, and legal requirements.
- Overseeing day-to-day branch operations, including administration and presentation.
- Liaising with suppliers such as ministers, celebrants, and florists.
- Leading chapel visits, as required, supporting the families with their requests.
- Taking accountability for raising awareness of funeral plans and contributing to plan sales within the branch.
- Representing the branch in the local community and contributing to outreach.
- Training in Funeral Conducting to assist with ceremonial duties during peak times.
- Upholding Dignity's standards of professionalism, care, and service.
Skills and Knowledge:
- Compassion, calmness, and empathy in emotionally sensitive situations.
- Experience in customer service, care, or admin (beneficial - complete training is provided).
- Communication, organisation, and administrative skills - confident with legal paperwork.
- PC Literate - Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).
- Confident working independently, with branch-level responsibility.
- Comfortable in settings where the deceased may be resting, including chapel visits.
- Willingness to work flexibly (including weekends/on-call if needed).
- A Full UK Driving Licence (desirable, not essential).
What you can expect from us:
- Up to 25 days' annual leave (increasing with service) plus bank holidays.
- Opportunity to earn a yearly bonus of up to £300-£500.
- 4% matched pension.
- Life assurance cover at 2x your salary.
- Access to MyStaffShop, our employee rewards platform.
- Access to a 24/7 Employee Assistance Programme.
- Ongoing training and development.
- Free on-site parking available at most of our locations.
To join us in this role, hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work.
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