At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for customers.
- Company: Join a charity dedicated to providing homes for older people in a beautiful village.
- Benefits: Gain valuable experience, develop customer service skills, and work in a supportive environment.
- Other info: Flexible hours perfect for students and opportunities for personal growth.
- Why this job: Make a difference in the community while enjoying a fun café vibe.
- Qualifications: Passion for customer service and a willingness to learn; hospitality experience is a plus.
The predicted salary is between 20000 - 22000 £ per year.
The Whiteley Homes Trust is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country. Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.
Working in our Clubhouse Community Café enhances the service we provide, adding extra value to our offerings. You will engage with customers, support daily operations, and help create a welcoming environment. This role offers the opportunity to build strong relationships not just with Whiteley Village residents, but with the wider community, while delivering excellent customer service and contributing to the development of future community services within the village as a charity.
The Café Team Members play a vital role in delivering a welcoming, efficient, and high-quality service experience to all customers. This position supports daily café operations, food and beverage preparation, hygiene standards, and customer engagement, while upholding the values and policies of the Trust.
Key Responsibilities:- Daily Management
- Help to serve, tidy, assist with hot and cold food, drink levels and service
- Making coffees, teas and if needed, assist with bakery items
- Pricing boards and updating if Supervisor has briefed this in on the morning shift
- Keep stock room clear and tidy
- Top up of all stock if running low
- Inform the Supervisor or Manager if items are running low and need replenishing
- Take orders from customers in a friendly manner
- Clear of rubbish if needed
- Washing up and dishwasher duties throughout the day
- Ensure all tables inside the café and outside are clear of empty cups/glasses/plates and rubbish
- Customer Service
- Warmly greet customers and assist with their orders
- Serve food, beverages, and alcohol with professionalism and courtesy
- Check on customer satisfaction and bid them farewell
- Handle customer inquiries and resolve any concerns promptly
- Food Preparation
- Support in preparing food and drinks following established Café products, recipes and standards if required
- Ensure presentation and quality align with café expectations
- Hygiene and Cleanliness
- Maintain a clean and inviting café space, including tables, counters, and kitchen areas
- Wash dishes and utensils to uphold hygiene standards
- Adhere to food safety and sanitation regulations
- Cash Handling
- Operate the till register, process transactions, and provide accurate change
- Change management from the Post office to ensure small change is sufficient
- Stock Management
- Monitor stock levels and inform supervisor or manager if supplies are necessary
- Support inventory checks to maintain efficiency
- Accept and sign for deliveries if required
- Strong understanding of food and beverages, including preparation and presentation.
- Excellent personal appearance and hygiene standards.
- Passionate about delivering outstanding customer satisfaction.
- Strong verbal and written English communication skills.
- Previous Hospitality with a focus on customer service and food handling would be preferred, but not essential.
- Good knowledge of food hygiene principles and best practice.
- Needs to be over 18 due to selling Alcohol.
Café Team Member employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Café Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Café Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
