At a Glance
- Tasks: Lead operational support and ensure efficient service delivery while maintaining high safety and quality standards.
- Company: Join Unipart, a leader in supply chain performance improvement with a focus on sustainability.
- Benefits: Enjoy a competitive salary, car allowance, 33 days holiday, pension, and wellbeing support.
- Other info: Inclusive workplace culture that values diversity and offers excellent career development opportunities.
- Why this job: Make a real impact by driving operational improvements and leading major projects.
- Qualifications: Experience in production control, resource planning, and project leadership is preferred.
The predicted salary is between 40500 - 49500 £ per year.
Broughton, Chester £63,000 plus car allowance, 33 days holiday (including bank holidays), pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits including cycle to work scheme.
As our Head of Operational Support, you will be responsible for supporting the Operations support functions and the Operational team in ensuring the timely and efficient delivery of day to day services to the customer whilst maintaining the highest standards of safety, quality, cost and delivery. You will be directly responsible for the resource planning and allocation / quality and oversee any project activity on site.
As part of your key responsibilities you'll:
- Lead all Production Control processes for the manufacturing logistics operation, ensuring all operational requirements are met and delivered in a timely manner.
- Ensure monthly, weekly and daily resource planning and allocation is communicated to the Operational team including previous days/ weeks/ months performance, highlighting areas for improvement.
- Lead Major projects or programmes to deliver significant business and I.T change that is critical to customer service, Unipart business development or requiring investment from Unipart to support an agreed business case.
- Ensure that operational performance meets business targets and client expectations, driving operational improvements and cost down initiatives based on the principles of the Unipart Way.
- Establish and maintain strong working relationships with the client and key suppliers.
- Drive a culture of safety, quality, and continuous improvement within operations.
- Recruit exceptional people into the business and then develop colleagues through succession planning for the future - and have overall accountability for compliance with legal and ethical people management practice, ensuring employee relations success.
- Create an environment of continuous improvement to deliver operational and client relation improvements.
About You
We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role!
- Demonstrable knowledge of production control and resource planning in a 3PL environment.
- Ability to adapt to and drive change.
- Clear communication skills with the ability to build relationships at all levels.
- Process Design and Improvement experience.
- Demonstrable experience of leading projects and quality.
- Customer focused.
About Unipart
We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers' supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.
Equality, Diversity, and Inclusion
We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it's your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you you - it is your talent and potential that we value most.
Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.
You may have experience in the following: Operations Manager, Production Control Manager, Logistics Manager, Resource Planning Manager, Continuous Improvement Manager, Operations Support Manager, 3PL Operations Manager, Supply Chain Operations Manager.
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