At a Glance
- Tasks: Lead and mentor a dynamic Service Desk team while tackling complex technical challenges.
- Company: Join a market-leading IT Solutions and Cyber Security provider with a collaborative culture.
- Benefits: Enjoy competitive salary, ongoing training, and genuine career progression opportunities.
- Other info: Be part of a supportive team that values your growth and development.
- Why this job: Make a real impact in a growing company while working on exciting projects across tech.
- Qualifications: Experience in MSP environments and strong technical skills in Microsoft 365 and Azure.
The predicted salary is between 42000 - 45000 £ per year.
Technical Team Lead
Location: Broxbourne, Essex (site-based, with a UK driving licence required for travel between sites/client visits) Job Type : Full-time, Permanent
Sector: IT Solutions & Cyber Security (Managed Service Provider) Reports To : Head of Service Delivery / Operations Manager About the Company Our client is a market-leading IT Solutions and Cyber Security provider, delivering managed IT and security services to a growing base of business customers.
Following a sustained period of growth, they are expanding their service delivery team and are looking for an experienced Technical Team Lead to help shape and strengthen their Service Desk function.
This is a confidential search; the client's identity will be disclosed to shortlisted candidates.
About the Role We are seeking an experienced Technical Team Lead to oversee the day-to-day operation of the Service Desk while acting as the senior technical escalation point for complex infrastructure, cloud, and Microsoft 365 issues.
The role combines hands-on technical expertise with team leadership and project delivery across a varied client base.
Key Responsibilities Lead, mentor, and develop Service Desk engineers, ensuring high ticket quality and SLA performance.
Act as the senior escalation point for complex 2nd and 3rd line technical incidents and drive root-cause resolution.
Plan and deliver infrastructure and migration projects, including P2V/V2V server migrations, Azure migrations, and Microsoft 365 tenant-to-tenant migrations.
Manage and support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file services.
Support Hyper-V and VMware virtualisation platforms.
Administer and troubleshoot Microsoft 365 technologies including Exchange Online, Share Point, One Drive, Teams, Entra ID (Azure AD), and Intune.
Assist with the design and implementation of Microsoft 365 security and compliance solutions.
Support Azure and hybrid cloud environments where required.
Lead customer onboarding and technical transition activities for new managed service clients.
Maintain technical standards, documentation, knowledge base articles, and best practice procedures.
Review and approve technical solutions proposed by junior engineers.
Skills & Experience Proven experience in an MSP environment supporting Microsoft 365, Azure, Windows Server, Active Directory, and virtualisation technologies.
Experience delivering infrastructure, migration, and cloud transition projects.
Strong understanding of backup, disaster recovery, networking, firewalls, and cyber security best practices.
Excellent troubleshooting and communication skills, with the ability to work directly with clients and internal teams.
Relevant Microsoft, Azure, VMware, or security certifications are desirable.
Full UK driving licence required.
What's On Offer A key leadership role within a growing, market-leading IT and cyber security provider.
Genuine progression opportunities as the business continues to scale.
Exposure to varied projects across M365, Azure, networking and security.
Supportive, close-knit team environment with investment in ongoing training and certifications.
Competitive salary, dependent on experience.
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Technical Team Lead in Broxbourne employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Technical Team Lead in Broxbourne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Team Lead in Broxbourne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
