Technical Support Team Lead (MSP)
?? Central Bristol | Office-Based (5 Days Per Week)
?? Up to £40,000 + Excellent Benefits
Are you an experienced Team Lead or Senior Support Engineer ready to take the next step in your career?
We're looking for a Technical Support Team Lead to lead a customer-focused support function within a growing managed services provider.
This role combines people leadership, customer engagement and service improvement. You'll work closely with customers, technical teams and senior stakeholders to ensure high levels of service delivery, customer satisfaction and operational performance.
What You'll Be Doing
Leading, coaching and developing a technical support team
Managing customer escalations and service-related challenges
Driving service improvements and operational efficiency
Conducting customer service reviews and performance discussions
Working closely with service desk, technical and project teams
Using service data and reporting to identify trends and opportunities
Supporting customer retention and long-term relationship development
What We're Looking For
Experience within an MSP, IT Services or Managed Services environment
Previous team leadership, mentoring or people management experience
Strong customer-facing and stakeholder management skills
Experience handling escalations and service improvement initiatives
Good understanding of Microsoft cloud and modern workplace technologies
ITIL knowledge or service management experience desirable
Essential Requirements
? Eligible for SC Clearance
? Full UK Driving Licence
? Able to work from the Bristol office 5 days per week
Benefits
Pension matched up to 6%
Private Healthcare
EMI Share Scheme
25 Days Holiday + Bank Holidays
Birthday Off
Life Assurance
Genuine leadership and career development opportunities
This is an excellent opportunity to play a key role in shaping a growing support function whilst remaining close to customers and service delivery.
RSG Plc is acting as an Employment Agency in relation to this vacancy.
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