At a Glance
- Tasks: Monitor and troubleshoot AI infrastructure, ensuring customer services run smoothly.
- Company: Join a leading UK AI Hyperscaler shaping the future of technology.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Flexible shift patterns with a focus on teamwork and collaboration.
- Why this job: Be part of a cutting-edge team in a fast-paced, innovative environment.
- Qualifications: Experience in NOC or data-centre operations and Linux systems knowledge.
The predicted salary is between 29700 - 36300 £ per year.
A very exciting opportunity to join a UK based AI Hyperscaler who are building and operating AI infrastructure and data centres across the country as part of the UK's growing sovereign AI capability.
The NOC Engineer will join the Operations Centre on a 24x7 basis and will act as the first point of technical response for infrastructure alerts, incidents and service requests, keeping customer-facing AI services stable and well supported.
Role responsibilities:
- Monitoring network, power, environmental, server and GPU alarms, responding within SLA
- Performing initial troubleshooting and incident triage
- Owning tickets through to resolution with accurate documentation
- Escalating clearly to engineering, field operations or vendors when required
- Coordinating site access, dispatch requests and maintenance windows with field engineering/Smart Hands providers
- Managing shift handovers and keeping knowledge articles current
Required experience:
- Experience in a NOC, data-centre operations, infrastructure support, managed services or technical operations environment
- Comfortable working independently on a 24x7 shift pattern
- Linux systems administration knowledge is essential
- Experience using an ITSM/ticketing tool (ServiceNow, Jira Service Management, HaloITSM, FreshService or similar)
- Data-centre or AI/GPU infrastructure exposure is advantageous
The NOC Engineer position is fully remote for the remainder of this year but candidates will need to be based roughly within a 60 mile radius of Bristol or Newport. This will be a shift based role covering a 24/7 operation.
Candidates are needed to start within the next six weeks so please apply for immediate consideration.
NOC Engineer - Bristol / South West / South Wales employer: All The Top Bananas
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