Network Account Manager in Bristol

Motability Operations are currently recruiting for a Network Account Manager to join our team in Bristol on a full-time, permanent basis. In this role, you will manage a defined portfolio of smaller dealer groups and sites through structured, data-led performance management.

Day to day:

• You will actively manage performance against Matrix KPIs and Standards metrics, ensuring clear visibility of risk and early, structured intervention where required.
• You will operate primarily through digital engagement, maintaining regular contact with dealer leadership and site-level stakeholders.
• You will coordinate closely with DPI to ensure efficient triage of inbound queries and structured follow-up of actions.
• You will support escalation where performance falls below agreed standards, ensuring timely and proportionate intervention.
• You will contribute to the delivery of MO priorities by driving focused engagement within your portfolio.

Qualifications:

• You are organised, analytical and comfortable managing a high-volume portfolio with discipline and structure.
• You are confident engaging dealer stakeholders remotely and capable of influencing behaviour without regular field presence.
• You understand how KPIs drive customer experience and commercial outcomes.
• You are proactive in identifying performance trends and deploying early intervention to reduce risk.
• You are collaborative and able to work effectively with field-based colleagues to ensure joined-up account management.

Minimum criteria:

• Automotive industry knowledge including understanding of dealer operations.
• Experience of B2B account management or structured portfolio management.
• Experience of working with performance data and KPIs to drive change.
• Strong communication skills, both written and verbal.
• Experience of working cross-functionally to deliver measurable outcomes.

Benefits:

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK.

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary
• Employee Discount Scheme with a huge number of retailers
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme
• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps
• 1 day per year to volunteer
• Access to our fully accessible company allotment
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include; Dental Insurance, Health and cancer screenings for you and your partner, Discounted gym memberships, Charitable giving.

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist.