At a Glance
- Tasks: Manage customer orders and provide top-notch support in a dynamic team environment.
- Company: Premier Contract Supplies, a leading supplier in the new build market.
- Benefits: Full-time hours with a supportive team and opportunities for growth.
- Other info: No cold calling; focus on administration and customer satisfaction.
- Why this job: Join a collaborative team and enhance your skills in customer service and project management.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 30000 £ per year.
Job Type: Full-time, Monday to Thursday 8.30am - 5pm, Friday 8.30-4pm
Premier Contract Supplies are suppliers of bathrooms to the new build market, buying products from a large mix of suppliers, helping house builders create a specification and then distributing from one of our five warehouses across the UK. We are an equal opportunities employer.
We have an exciting opportunity for an experienced Internal Sales Administrator to join our team. As a dedicated Sales Administrator, you'll have the ability to manage customer expectations and ensure all aspects of the sales orders meet requirements of the client and the company. A team player with good attention to detail, outstanding customer service and communicative skills is a must. This is not a cold calling role and is predominantly administration based, not sales. It involves project management and stock control.
Responsibilities Include:
- Placing & monitoring customer sales orders and liaising with contractors/house developers
- Answering general customer enquiries; advising product availability, delivery dates, transport schedules, and product lead-times promptly and accurately
- Administrative duties include entering and maintaining information and contracts on the database as well as corresponding with customers and the internal delivery team
- Dealing with faults or complaints in a fair and reasonable manner to resolve problems quickly and satisfactorily
- Liaising with the accounts department to keep customers within credit limits
- Being sole contact for customers
- Identify possibilities of further/new sales with existing clients
- Assisting with stock control
- Holiday/sickness cover for telephone duties/follow up calls/monitoring orders, etc.
In addition to these duties, you may be required to undertake other duties in line with the needs of the business, where appropriate training provided.
Qualities Needed:
- Team player, but equally able to work independently
- Excellent telephone manner and communicative skills
- Problem solving
- Organised and good attention to detail
- PC literate, with basic working knowledge of Microsoft Office
- Able to work under pressure
- Confident and able to use own initiative when needed.
Internal Sales Executive in Bristol employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Sales Executive in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
