At a Glance
- Tasks: Ensure safe and well-managed housing while supporting tenants and resolving issues.
- Company: Join a dedicated team focused on community welfare and tenant support.
- Benefits: Competitive pay, supportive work environment, and opportunities for professional growth.
- Other info: Work in a dynamic role with a focus on community and tenant wellbeing.
- Why this job: Make a real difference in people's lives by enhancing their housing experience.
- Qualifications: GCSE-level education, strong communication skills, and a proactive attitude required.
The predicted salary is between 13.64 - 13.64 £ per hour.
On behalf of our client, we are seeking a Housing and Compliance Officer. This role focuses on maintaining safe, suitable and well-managed housing for tenants. You will oversee maintenance and property budgets, health and safety, and the quality of managed schemes.
Reporting to the Housing and Compliance Manager, you will work closely with the Care Team and Maintenance team to support tenancy sustainment, resolve housing issues, and deliver a high-quality customer-focused service.
Responsibilities will include:
- Recover rent and service charge arrears, from early intervention through to enforcement and court applications.
- Assist the Management Team to implement and review policies including Rent Arrears, Allocations, Transfers, and Mutual Exchanges.
- Lead, promote, and support tenant moves through mutual exchange, private rent, and choice-based lettings schemes.
- Provide a comprehensive, customer-focused neighbourhood housing service.
- Work with the Care Team to sustain tenancies and provide preventative support.
- Carry out procedures and administration relating to tenant rights.
- Manage empty properties through pre-void inspections and timely new tenant sign-ups.
- Resolve tenancy management issues including safeguarding, anti-social behaviour, breaches, and queries.
- Conduct health and safety checks in line with policy.
- Collaborate with the Maintenance team to report and address hazards promptly.
- Review tenants circumstances regularly and recommend appropriate housing options.
- Proactively manage nuisance and anti-social behaviour reports to prevent escalation.
The Person:
The ideal candidate is resilient, caring, and highly organised. You will be a strong communicator with a proactive, self-starting attitude and the confidence to manage a varied housing and compliance workload.
GCSE-level education or higher. Full driving licence essential with access to your own vehicle. Strong IT skills and experience using housing management systems. Knowledge of housing benefits and tenancy legislation. Previous experience in a similar housing or compliance role preferred. Ideally you will have experience of supporting or liaising with individuals with additional needs.
The Location: Bristol (covering Fishponds, Greenbank and Kingswood)
The Hours: Monday to Friday 37.5 hours per week 9am to 5pm with 30 minutes for lunch
Hourly Rate / The Salary: £13.64 per hour / £26,598
Housing and Compliance Officer in Bristol employer: All The Top Bananas
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