If you have experience within construction, social housing, or property maintenance environments and an understanding of work in occupied properties then this Resident Liaison Officer opportunity could be the role for you.
To apply for this Resident Liaison Officer role you must have a full, valid UK driving licence, have your own car and be open minded to travel if needed.
You must also have GCSEs (or equivalent), including English and Maths and be competent in Microsoft Office (Word, Excel, Outlook.
As the Resident Liaison Officer some of your daily tasks and responsibilities would be to:
Act as the primary point of contact for residents throughout the duration of works
Respond to resident queries, concerns, and complaints in a timely and professional manner
Mediate disputes where required and escalate issues appropriately
Liaise with site teams, subcontractors, housing associations, and local authorities
Arrange and coordinate access to properties for surveyors, operatives, and contractors
Provide residents with adequate notice and ensure appointments are managed effectively
Carry out pre-entry visits to identify any specific residents needs
Maintaining accurate records of all residents interactions, communications, and action taken
Track complaints and resolutions, providing regular updates to management
Ensure all documentations is in line with company procedures and client requirements
Support and participate in resident meetings, consultations, and community engagement events
Gather feedback from residents to support continuous improvement of service delivery
It is essential that the right candidate would be confident in customer facing roles, have strong communication skills, excellent organisational and administrative skills and the ability to manage multiple tasks and priorities effectively.
Experience within construction, social housing, or property maintenance environments and an understanding of work in occupied properties would be preferred but not essential.
This role requires regular travel to project sites, flexibility may be required to attend occasional evening or community meetings and the role is site-based with no remote working.
If you are interested and would like more information about this role the please do not hesitate to apply today, good luck!
Resident Liaison Officer in Brighton employer: All The Top Bananas
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