At a Glance
- Tasks: Help new couriers get started and build their confidence from Day 1.
- Company: Join a supportive team at Evri in Brighton.
- Benefits: Competitive salary, training, and a dynamic work environment.
- Other info: Enjoy a varied role with immediate starts and great career development.
- Why this job: Make a real impact by guiding new couriers on their journey.
- Qualifications: No courier experience needed; just a passion for helping others.
The predicted salary is between 25185 - 27537 £ per year.
Delivery Team Trainer - Brighton Help new Evri couriers get started with local support!
Were hiring Fixed Term Delivery Team Trainer's at our Brighton Delivery Unit to help new self-employed couriers feel confident from Day 1.
This role is ideal if youre local to Brighton , confident using smartphone apps and enjoy helping people.
Hours: Full-time hours any 5 days over 7 Monday to Sunday Start date: Immediate starts through to Jan 2027 Contract: Fixed term, full time contracts.
Whatyoulldo as a Delivery Team Trainer Youll be the friendly face who helps new couriers get off to a strong start.
Welcome new self-employed couriers when they arrive at the Delivery Unit.
Help them set up and use the courier delivery app.
Show them how to scan, load and prepare for their first deliveries.
Introduce them to key local contacts, including the EVRi Business Partnerand Territory Manager.
Support Day 1 onboarding and answer practical questions.
Help organise a manageable first parcel load so new couriers can build confidence.
Act as a positive coach and support person during the onboarding experience.
Youdontneed courier experience if you have the right attitude and confidence with people.
This could suit you if you have experience in: Customer service, retailor hospitality.
Warehouse, logisticsor delivery environments.
Training, coaching, mentoringor team support.
Helping people use apps, phonesor workplace systems.
Local part-time work where reliability matters.
Youllneed to be: Confident using smartphones and apps.
Friendly, patientand clear when explaining things.
Organised and able to support more than one person at a time.
Reliable and able to attend the Delivery Unit at agreed times.
Comfortable in a fast-moving operational environment.
Local to Brighton or able to travel there easily.
What we offer Training and guidance before you support new couriers.
A practical, people-focused role where no two days are the same.
Valuable experience in onboarding, coaching, operationsandlogistics.
The chance to make a visible difference to new courier confidence and Day 1 success.
Every successful courier starts somewhere, andyou'llbe the person helping them take that first step.
Ifyou'repassionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'dlove to hear from you.
Apply today and help create exceptional Day 1 experiences for our couriers!
TPBN1_UKTJ
Delivery Team Trainer in Brighton employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Team Trainer in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delivery Team Trainer in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
